Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

LAUREN DAVIS

Altamonte Springs,FL

Summary

Adaptable Leasing Consultant brings high-level customer relationship and communication skills. Keep property occupancy high with strong conversion rates and expert sales skills.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Leasing Advisor

Greystar
Orlando, FL
02.2024 - Current
  • Showcased residences with in-person and virtual tours to highlight features and benefits
  • Participated in regular training sessions to stay current on industry trends and best practices
  • Monitored market conditions to maintain competitive pricing on available units
  • Ensured compliance with fair housing laws throughout all aspects of leasing process
  • Managed renewal process for existing tenants, discussing lease terms and rent increases
  • Identified and quickly addressed property requirements, closely following applicable regulations and owner requirements
  • Prepared lease agreements and explained terms and conditions to new residents

Leasing Consultant

The Vinyards
Kissimmee, FL
05.2022 - Current
  • Connected with prospective leads via telephone, email and in-person
  • Stayed on top of issues arising before, during and after move-in dates
  • Kept units move-in ready with consistent maintenance and cleaning strategies
  • Showcased residences with virtual and in-person tours to highlight features and benefits
  • Investigated complaints from tenants and resolved issues
  • Conducted termination of leases for non-compliant tenants
  • Surveyed surrounding areas to compare and determine market value, rental and sale rates
  • Established professional relationships with vendors, suppliers and contractors to increase rapport
  • Satisfied both tenants and owners, effectively managing relationships and handling routine needs
  • Implemented policies and procedures to minimize violations

Leasing Consultant

Novel Lucerne
Orlando, FL
06.2021 - 05.2022
  • Providing prospects with exceptional customer service
  • Kept all paperwork current and compliant with internal standards and legal requirements
  • Helped Brand community with social media engagements and campaigns
  • Coordinated monthly events for community
  • Prepared and executed legal contracts with new and renewing lease-holders
  • Improved customer relations by smoothly handling escalated problems, consistently maintaining brand loyalty and recapturing revenue opportunities
  • Protected company and customer data by consistently following Fair Housing policies and procedures
  • Leased property up in first six months

Leasing Consultant

Broadstone Sugar Hill
Sugar Hill, GA
05.2020 - 04.2021
  • Current closing ratio of 53%
  • Leased property to 89.87% within the first nine months of opening and brought occupancy to 79.74%
  • Performed administrative operations of leasing office
  • Provided exceptional customer service during rental of apartments
  • Processed rental applications and verification for rental approval
  • Assisted property manager and assistant manager with projects
  • Inspected move-in units to ensure quality
  • Organized community activities and meetings
  • Manage resident relations with incoming service requests, ledger account inquiries and retention options
  • Ensure files are properly composed and in compliance with company standards
  • Inspect vacant units and models, document discrepancies, follow up inspection of make-ready units

Server

Stoney River Steakhouse and Grille
Johns Creek, GA
06.2019 - 05.2020
  • Assisted guests with suggested wine and food pairings based on individual preferences
  • Delivered friendly and efficient service for all guests
  • Successfully practiced time management to ensure all side work was complete and guests needs were accommodated
  • Effectively communicated with kitchen and management staff to ensure guest needs were met and/or exceeded to produce a positive customer experience

Banquet Server, Bartender

St. Ives Country Club
Johns Creek, GA
06.2018 - 05.2019
  • Managed the guest beverage storage cart by ensuring all items were properly stocked and prepared
  • Prepared drinks for guests while engaging customer in casual and pleasant conversation
  • Effectively worked in a team setting to provide an enjoyable and memorable experience for guests
  • Assisted in set-up and service for banquet reservations and special events

Hostess, Server, Cocktail Server/Bartender

Cinco Mexican Cantina
Suwanee, GA
04.2016 - 06.2018
  • Greeted and sat guests at their tables with excellent customer service
  • Quickly promoted to server, cocktail server and bartender
  • Able to listen to needs of guests and prepare drink orders
  • Maintained a clean and stocked working environment to ensure efficient service

Education

Bachelor of Science (B.S.) -

Georgia Gwinnett College
Lawrenceville, GA
05.2020

Skills

  • Dale Carnegie Certified
  • Detail-oriented
  • Self-Motivated
  • Excellent communication skills
  • Customer service-focused
  • Social Media Savvy
  • Strong written and verbal communication skills
  • Strong closing skills in guided and virtual touring environments
  • Team player
  • Able to excel under pressure
  • Excellent time management skills
  • Proficient team builder
  • Strong ability to multitask and adapt
  • Trained in fair housing regulations
  • Reliable and sales/performance-driven
  • Community engagement
  • File management
  • Telephone inquiry management
  • Event planning
  • Lead generation
  • Tenant relations
  • Attention to detail
  • Math competency

Certification

  • Dale Carnegie Certified
  • Atlanta Multifamily Professional (AMP) Leasing Certified

Timeline

Leasing Advisor

Greystar
02.2024 - Current

Leasing Consultant

The Vinyards
05.2022 - Current

Leasing Consultant

Novel Lucerne
06.2021 - 05.2022

Leasing Consultant

Broadstone Sugar Hill
05.2020 - 04.2021

Server

Stoney River Steakhouse and Grille
06.2019 - 05.2020

Banquet Server, Bartender

St. Ives Country Club
06.2018 - 05.2019

Hostess, Server, Cocktail Server/Bartender

Cinco Mexican Cantina
04.2016 - 06.2018

Bachelor of Science (B.S.) -

Georgia Gwinnett College

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