Lauren Davis
IL
Summary
Driven by results, adept in staff management and customer service, I enhanced operational efficiency at Aldi. Leveraging resource management and attention to detail, I successfully navigated complex customer and supply chain challenges, fostering positive company relationships and improving system usage across multiple roles.
Overview
4
4
years of professional experience
Work History
Supply Chain Assistant
Aldi
Batavia- Hybrid Schedule , IL
01.2024 - Current
- Supported the implementation of Supply Chain Management strategy in collaboration with direct leadership.
- Assisted in testing new procedures and systems to enhance operational efficiency.
- Maintained effective communication with divisions, vendors, and other stakeholders to foster positive relationships.
- Provided administrative support including word processing and data entry.
- Prioritized tasks and took responsibility for results, utilizing escalation paths when necessary.
- Collaborated with team members to effectively communicate relevant information to direct leader.
- Maintained the security and confidentiality of documents and data within area of responsibility.
- Ensured accurate and timely communication of critical information to direct leader.
Costumer Advocate- Payroll
Paycor
Work From Home , IL
09.2023 - 12.2024
- Supported customer interactions by performing basic functions within the Perform application in a team setting.
- Acted as a front-line triage, troubleshooting time-sensitive and less complex issues to develop solutions for customer questions.
- Educated customers on procedures to promote self-sufficient system usage, acting as their advocate.
- Documented and managed cases within applicable systems by reviewing, updating, and closing daily.
- Leveraged resources to troubleshoot and resolve client questions effectively.
- Prioritized tasks for quarter-end and year-end processing and reporting.
- Identified and troubleshot complex cases requiring research, routing them to the appropriate party.
- Followed defined processes to escalate items as needed.
Hotel Support Specialist
ALE Solutions
St charles, USA
01.2021 - 09.2023
- Communicated detailed and accurate property information to teammates.
- Facilitated communication between parties involved in the property sourcing process.
- Utilized online search engines and tools to assist in locating suitable properties.
- Contacted potential property owners and negotiated short-term leases.
- Obtained and provided accurate details of potential property options for insurance carrier consideration.
- Assessed policyholders' needs to facilitate efficient search practices.
- Maintained monthly tracking spreadsheets to ensure accurate records.
- Secured housing options for customers by utilizing a shared database.
- Updated shared database to track daily progress.
Education
High School Diploma -
West Chicago Community High School
West Chicago, Illinois05.2019
Some College (No Degree) - General Education
College of DuPage
Glenn Ellyn, IllinoisSkills
- Staff management
- Customer service and support
- Document filing
- Case preparation
- Resource management
- Attention to detail
Timeline
Supply Chain Assistant
Aldi
01.2024 - Current
Costumer Advocate- Payroll
Paycor
09.2023 - 12.2024
Hotel Support Specialist
ALE Solutions
01.2021 - 09.2023
High School Diploma -
West Chicago Community High School
Some College (No Degree) - General Education
College of DuPage
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