Lauren Day
Elizabethtown,KY
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Helpdesk Support Engineer
Bluegrass Network
10.2017 - Current
- Communicated with clients to verify roots and causes of computer problems.
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Monitored systems in operation and quickly troubleshot errors.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Connected to computer of client using remote link to install programs and applications.
- Collaborated with outside departments to implement system-wide improvements.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Researched and identified solutions to technical problems.
- Diagnosed and troubleshot hardware, software and network issues.
Cashier
Target
06.2017 - 10.2017
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Sandwich Artist
Subway
03.2015 - 06.2017
- Kept workplace clean and organized in line with restaurant policies.
- Greeted guests, promoted specials, and took orders.
- Prepared and presented food in compliance with health and safety guidelines.
- Trained team members to prepare sandwiches and other items according to instructions.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Executed sandwich artistry duties with very low occurrence of errors.
- Restocked and rotated stock in display case to mitigate stock loss.
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts, and sides.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
Education
High School Diploma -
Central Hardin High School
Cecilia, KY05.2017
Skills
- Helpdesk Operations
- Desktop Troubleshooting
- Adaptability
- Conflict Resolution
- Remote Support
- Stress Management
- Analytical Thinking
- Ticket Management
- Customer Service
Timeline
Helpdesk Support Engineer
Bluegrass Network
10.2017 - Current
Cashier
Target
06.2017 - 10.2017
Sandwich Artist
Subway
03.2015 - 06.2017
High School Diploma -
Central Hardin High School
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