Lauren Dean
San Antonio,TX
Summary
Key Account Manager with 23 years of experience in developing, growing and maintaining key client relationships. Demonstrated success in relationship building, negotiating and developing new business within targeted and assigned accounts. Self-motivated, driven and adaptable with proven track record of exceeding goals.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Key Account Manager
Tessco Technologies, Inc.
04.2019 - Current
- Generate sales revenue via cold calling
- Collaborate with various vendors to cross and upsell services to existing customer base
- High interpersonal and account management abilities
- Accurately forecast new business opportunities through effective funnel management via SalesForce
- Engaged in continuous learning to stay ahead of industry trends, applying this knowledge to retire sales goals
- Negotiated and closed deals with key accounts, contributing to a 63% increase in annual revenue
- Managed key client relationships and sales strategies for revenue growth
- Resolve client issues to ensure customer satisfaction.
- Built and maintained strong client relationships to drive business growth.
- Strengthened client relationships through regular communication and effective problemsolving.
Mid Market Acquisition Manager
AT&T
07.2010 - 04.2019
- Implemented effective sales strategies to cross sell and upsell services to existing customer base
- Generated sales revenue via telemarketing lead groups and cold calling
- Strong proficiency with voice data and ISP communications
- High interpersonal and account management abilities
- Exceptional skills in maintaining daily on site appointments
- Accurately forecast new business opportunities through effective funnel management
- Engaged in continuous learning to stay ahead of industry trends, applying this knowledge to retire sales goals
- Mentored and developed account executives within AT&T retail stores to help increase business to business sales
- Managed 'Prefer to Refer' program with various AT&T engineer's and teams, resulting in top performing team 6 months in a row
- Consistently recognized as top 5 performer each quarter.
- Built strong relationships with potential acquisition targets, fostering trust and open communication throughout negotiations.
National Account Executive
Sprint/Nextel Communications
10.2001 - 07.2010
- Identify, develop and sell new business through effective prospecting
- Partner with Sprint National Account Managers to drive market share growth in San Antonio corporate locations that have national contracts with Sprint
- Identify opportunities to penetrate account base through wireless business applications
- Superior account management, customer service, time management and follow up skills
- Accurately forecast new business opportunities through effective funnel management
- Presidents Council Winner 2001 and 2007 (Achieved 150% of annual sales target)
- Presidents Club Winner 2002, 2003, 2004, 2005, 2006 and 2008 (Achieved 100% of annual sales target).
Account Executive
Nextel Communications, Inc.
01.1997 - 01.2001
- Proactively identified, developed and educated customers on the value of Nextel's Direct Connect product to displace traditional pagers and cell phones
- Experience in hunting and qualifying new opportunities via cold calling
- Worked directly with the customer in programming, implementation and training of Nextel devices
- Managed all aspects of the customer relationship including handling customer service and billing issues, account modifications and daily interaction with Nextel's order entry systems
- Numerous monthly & quarterly sales achievement awards
- Presidents Club Winner 1997 - 2001 (Achieved 100% of annual sales target).
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
Account Executive
MCI Direct, Inc.
06.1997 - 10.1997
- Maintained and exceeded weekly quota in landline business to business sales
- Developed new method of prospecting and follow up with business sales activity
- Daily hunting and qualifying new opportunities via cold calling and door to door prospecting
- Successfully completed B2B new hire training
- Peak Performance' 1997 3rd quarter winner.
- Qualified leads, built relationships and executed sales strategies to drive new business.
Education
Liberal Arts -
San Antonio College
San Antonio, TX High School Diploma -
John Marshal High School
San Antonio, TX 06.1984
Skills
- Client Relationship Building
- Business Development
- Key Account Management
- Data-driven decision-making
References
References available upon request.
Certification
- Science of Consultative Selling - AT&T 2011
- Business Account Manager Training - AT&T 2011
- IOT Security & Technology Program - AT&T 2015
- Invest for Success Program - AT&T 2016
- SalesForce - Nextel 2002, Tessco 2019
Timeline
Key Account Manager
Tessco Technologies, Inc.
04.2019 - Current
Mid Market Acquisition Manager
AT&T
07.2010 - 04.2019
National Account Executive
Sprint/Nextel Communications
10.2001 - 07.2010
Account Executive
MCI Direct, Inc.
06.1997 - 10.1997
Account Executive
Nextel Communications, Inc.
01.1997 - 01.2001
Liberal Arts -
San Antonio College
High School Diploma -
John Marshal High School
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