Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Lauren Deck

Fayetteville,GA

Summary

5+ years experience in sales, account management and customer service. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and focus on constant and never ending improvement. Have a strong desire to achieve top results with a charismatic and a success seeking attitude that is self - motivated.

Overview

19
19
years of professional experience

Work History

Business Advisor Regional Partnership

Zillow Group
Fayetteville, GA
09.2023 - Current
  • Monitored key performance indicators for clients' businesses in order to measure success against objectives.
  • Conducted relevant local market research for new and growing companies.
  • Developed comprehensive business plans and strategies to help clients achieve their goals.
  • Provided guidance on how best to use technology in order to maximize productivity.
  • Coached clients on effective communication techniques when dealing with customers or partners.
  • Evaluated existing internal processes and systems to suggest improvements or updates as needed.
  • Analyzed client's current financial position and recommended solutions to improve their profitability.
  • Evaluated client sales and marketing plans to gain full understanding and provide best assistance available.
  • Identified needs of customers promptly and efficiently.
  • Maintained positive working relationship with fellow staff and management.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Implemented strategies to take advantage of new opportunities.

Sales Executive

Zillow
12.2022 - 09.2023
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Turning on lights for current and potential clients to help them be as successful as possible in their campaigns
  • Closed profitable sales contracts with new and existing customers to increase loyalty and retention.
  • Researched sales opportunities and possible leads to reach sales goals and increase profits.
  • Answered customer questions about products and services
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal campaigns
  • Built customer loyalty and retention by delivering excellent customer service

Business Development Representative (BDR)

Zillow
02.2022 - 12.2022
  • Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
  • Expanded business through effective network development, identifying new, and prospective clients.
  • Developed business pipeline using cold and warm techniques.
  • Utilized knowledge of industry trends to develop value-added solutions and approaches for target audiences.
  • Brought in new accounts through successful networking strategies and promotional approaches.

FLEX CONNECTION SPECIALIST

Zillow
01.2021 - 03.2022
  • Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets
  • Addressed concerns quickly to avoid lasting issues
  • Completed all assigned tasks prior to shift end
  • Assigned leads daily
  • Close leads to appointments
  • Manage and resolve customer and clients concerns
  • Participated in seminars and additional training to expand knowledge and skills.

INSIDE SALES AGENT / OFFICE MANAGER

The Joe Carbone Team At Compass
05.2019 - 01.2021
  • The Joe Carbone Team, peachtree city, ga
  • The Joe Carbone, Lead weekly Flex Account updates
  • Held onboarding Zillow trainings
  • Script-training, role-playing and Zillow review calls, providing constructive criticism
  • Organized team building activities
  • Lead conversion and sales productions
  • Agent accountability sessions
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills
  • Delivered superior training and leadership to team to boost performance and helped team members achieve performance targets
  • Monitored team performance and compliance with Zillow standards
  • Provided ongoing feedback to agents on their strengths and weakness to help great customer experience
  • Provided lead conversion strategies
  • Onboarded top performing agents to our team, providing extensive training / development
  • Effectively and thoroughly setting them up for success
  • Motivated, communicated and engaged with team members to build a result driven organization
  • Conducted weekly trainings with team members to coach/ develop converting strategies
  • Maintained database, while prospecting new leads
  • Handled all leads from internet sources (Zillow, Realtor.com, Follow Up Boss, Conversion Monster)
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Pulled comparative market analysis for clients

CONSUMER SALES REPRESENTATIVE

Universal Beauty Products Inc
01.2016 - 04.2019
  • Engaged customers and built connections to drive long-term sales
  • Arranged merchandise to be visually pleasing and well organized, focusing on item accessibility and aesthetic appeal
  • Interacted professionally with customers, informing individuals of sales promotions and driving product interest
  • Resolved customer issues quickly to recapture the customer's loyalty and maintain the sale
  • Maintained robust inventory of available products, avoiding delivery delays and maximizing profits
  • Planned efficient sales routes to maximize the number of customers served and incoming revenue.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

MERCHANDISER

GBL Sales, Inc
01.2005 - 05.2015
  • Defined, designed, and implemented creative visual merchandising strategies
  • Identified vendors and suppliers to source materials and elements required for displays
  • Created appealing, eye-catching visual displays to lead customers through entire store
  • Changed displays to promote new product launches and reflect seasonal themes
  • Assembled new displays and products for regular promotions and special events.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.

Restaurant Co-Owner

Tee- Lo's Southern Cuisine And Seafood
05.2011 - 08.2012
  • Prioritized daily workflows, including all inbound calls, quotes and sales- related inquiries
  • Used Follow up Boss and Zillow CRM to maintain detailed contact logs and account records
  • Maintained friendly and professional customer interactions at all times
  • Maintained up-to-date knowledge of all Inventory on the market
  • Managed and recorded all leads from outbound telephone marketing
  • Answered customers questions regarding homes, prices and showing availability
  • Determined needs, delivered solutions and overcame objections through consultative selling skills
  • Identified and assessed customer needs
  • Worked top distributor shows
  • Sell retail products and goods to customers
  • Educated customers on products
  • Generated show specific reports
  • In-store Promotions
  • Worked with clients to develop financial planning strategies and solutions through evaluation of finances
  • Built and deepened productive relationships with prospective and competitive customers to drive sustained growth
  • Worked top distributor shows
  • Resolved product and service problems
  • Promoted sales revenue
  • Generated show specific reports
  • In- store promotions
  • Merchandised beauty supply and retail chain stores for specific objective
  • Met personal/ team sales targets and call handling quotas
  • Developed key operational initiatives to drive and maintain substantial business growth
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
  • Enhanced operational efficiency and productivity by managing budgets, accounts
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
  • EDUCATIONEDUCATIONEDUCATIONEDUCATIONEDUCATIONEDUCATION
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Motivated staff to perform at peak efficiency and quality.

Education

Associate of Science - Radiology

Keiser University
Fort Lauderdale, FL
01.2015

Bachelor of Arts - Culinary Arts And Restaurant Management

Johnson And Wales University
Charlotte, NC
05.2011

Skills

  • Excellent written and verbal
  • Sales Expertise
  • Public Speaking
  • Computer skills (word, excel, power point etc)
  • New business generation
  • Customer relationship building
  • Sales and Marketing
  • Team Development

Accomplishments

  • Performance improvement
  • Problem resolution
  • Relationship development
  • Excellent work ethic/
  • Integrity
  • Energetic and driven
  • Success seeking attitude
  • Leadership skills
  • Strategists
  • Multitaskercustomer experience with our agents
  • Performed a high volume of calls to manage and increase our salesquotas for our book of business
  • Built relationships with customers to promote long term businessgrowth.

Timeline

Business Advisor Regional Partnership

Zillow Group
09.2023 - Current

Sales Executive

Zillow
12.2022 - 09.2023

Business Development Representative (BDR)

Zillow
02.2022 - 12.2022

FLEX CONNECTION SPECIALIST

Zillow
01.2021 - 03.2022

INSIDE SALES AGENT / OFFICE MANAGER

The Joe Carbone Team At Compass
05.2019 - 01.2021

CONSUMER SALES REPRESENTATIVE

Universal Beauty Products Inc
01.2016 - 04.2019

Restaurant Co-Owner

Tee- Lo's Southern Cuisine And Seafood
05.2011 - 08.2012

MERCHANDISER

GBL Sales, Inc
01.2005 - 05.2015

Associate of Science - Radiology

Keiser University

Bachelor of Arts - Culinary Arts And Restaurant Management

Johnson And Wales University

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Lauren Deck