Lauren DeCoste
Duxbury,MA
Summary
Dynamic leader with a proven track record at Disch’s Route 53 Tavern, excelling in operations management and team building. Spearheaded initiatives that significantly increased sales and employee satisfaction. Expert in customer retention and operational efficiency, demonstrating a keen ability to motivate teams and streamline processes for optimal performance and profitability.
Overview
23
23
years of professional experience
Work History
General Manager
Disch’s Route 53 Tavern
11.2001 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
Bachelor Of Science - Small Business
University of Vermont
Burlington, VT05.2008
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Staff Management
- Customer Relations
- Training and Development
- Inventory Control
- Employee Scheduling
- Staff Training and Development
- Administrative Skills
- Team training and development
- Motivation
- Customer Retention
- Employee Development
- Staffing
- Advertising and marketing
Timeline
General Manager
Disch’s Route 53 Tavern
11.2001 - Current
Bachelor Of Science - Small Business
University of Vermont
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