Lauren Deen
Allen,TX
Summary
Seasoned Registered Behavior Technician with a proven track record at Action Behavior Centers, adept in functional behavior assessment and reinforcing positive social skills. Excelled in relationship building and direct instruction, significantly enhancing patient progress. Demonstrated leadership as Assistant Manager, streamlining operations and elevating customer service standards. Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
Action Behavior Centers
Allen, TX
08.2024 - 02.2025
- Implemented visual supports such as schedules, picture cards.
- Conducted Functional Behavior Assessments to identify target behaviors and develop strategies for reduction and elimination.
- Developed and implemented behavior intervention plans based on individualized needs.
- Observed student behavior in various environments to assess levels of functioning and progress towards goals.
- Maintained accurate and detailed records of patient care, condition, progress, and concerns.
- Tracked data and monitored progress of student's goals and objectives.
- Encouraged patients to develop interpersonal skills and engage in social interactions or other therapeutic activities.
Bartender
BoomerJacks Bar and Grill
Allen, TX
05.2023 - 07.2024
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Developed good working relationships with fellow employees through effective communication.
- Neatly sliced and pitted fruit for garnishing drinks.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
- Effectively multitasked within fast-paced environment.
Front Desk Receptionist
UFC Gym
Allen, TX
05.2021 - 02.2023
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
- Monitored and ordered office supplies, ensuring adequate stock levels.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Updated customer information in databases regularly to ensure accuracy of records.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Completed basic bookkeeping and document filing.
Assistant Manager
Bliss Cupcakes and Confections
Allen, TX
05.2020 - 03.2021
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Produced thorough, accurate and timely reports of project activities.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
Paralegal Assistant
Nixon Jach Hubbard, PLLC
Dallas, TX
05.2020 - 08.2020
- Reviewed legal documents for accuracy and completeness.
- Coordinated the distribution of legal materials to other parties as required.
- Processed closing documents and transactional documents for legal review.
- Organized exhibits and arguments to present evidence on behalf of clients.
Education
High School Diploma -
Allen High School
Allen, TX12-2022
Skills
- Verbal behavior training
- Activity schedules
- Direct instruction
- Parent and caregiver training
- Functional behavior assessment
- Self-management strategies
- Reinforcement procedures
- Relationship building
- Discrete trial training
- Error correction techniques
- Social skills development
Certification
- Registered Behavioral Technician Certification
- Food Handlers License
- Liquor license.
- Interior Design Certification.
Languages
English
Native/ Bilingual
Sign Language
Professional
Timeline
Registered Behavior Technician
Action Behavior Centers
08.2024 - 02.2025
Bartender
BoomerJacks Bar and Grill
05.2023 - 07.2024
Front Desk Receptionist
UFC Gym
05.2021 - 02.2023
Assistant Manager
Bliss Cupcakes and Confections
05.2020 - 03.2021
Paralegal Assistant
Nixon Jach Hubbard, PLLC
05.2020 - 08.2020
High School Diploma -
Allen High School
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