Lauren Dees
Tennessee Compact License
Summary
Licensed Practical Nurse with 13 years of experience in healthcare prior to graduating as a nurse in 2023, showcasing exceptional attention to detail and a professional bedside manner. Leveraged excellent critical thinking and clear communication to advocate for patients, and enhancing recovery outcomes. Skilled in problem anticipation and resolution, consistently improving patient satisfaction and care efficiency.
Overview
7
7
years of professional experience
Work History
Licensed Practical Nurse
Turkey Creek Medical Center
Knoxville, TN
01.2025 - Current
- Helped patients and families feel comfortable during challenging and stressful situations through compassionate care, promoting recovery and healing.
- Administered prescribed medications and started intravenous fluids to address patient symptoms and underlying etiologies.
- Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
- Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
Licensed Practical Nurse
Fast Pace Urgent Care, Telehealth
03.2023 - 12.2024
- Registered patients by completing triage interview to obtain demographic, insurance, and medical information regarding symptoms and severity of urgent care needs.
- Established strong relationships built upon trust, respect, empathy, and compassion when working with clients during times of crisis.
- Followed rehabilitation and treatment care plans to accelerate patient recovery, minimize pain, and optimize patient outcomes.
Overnight Caregiver
Bridget Ray
Savannah, TN
03.2022 - 06.2023
- Created safe and positive living situations for resident by communicating with family and other staff about concerns or challenges.
- Provided overnight care for elderly client ensuring resident safety and well-being while providing personalized one on one care.
- Improved patient outlook and daily living through compassionate care
Copay Assistant Liaison
Cigna
03.2022 - 11.2022
- Processed and reviewed medical insurance claims for compliance and accuracy, within insurance regulation guidelines
- Referred individual parties to needed copay prescription coverage resources that are available in the community
- Established rapport with customers by actively listening and responding promptly to their requests
Insurance and Billing Representative
Dermatology And Skin Cancer Consultants
Jackson, TN
06.2021 - 03.2022
- Verified insurance coverage details by reviewing policies and contacting insurance companies prior to appointment
- Identified root causes of customer concerns, tracked resolution process steps, and documented all actions taken
Patient Access Registrar
SportsMed Orthopedic Surgery and Spine Center
Madison, AL
09.2019 - 05.2020
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
- Executed strategic plans aligned with institutional goals.
ER Registrar and Patient Financial Services
Clinch Memorial Hospital
Homerville, GA
01.2018 - 01.2019
- Managed the full life cycle of client cases, including intake, insurance verification, patient financial responsibilities, admission, or discharge from the ER
- Facilitated communication between healthcare providers within a multidisciplinary team setting
- Evaluated current procedures for resolving customer disputes and recommended changes and improvements where necessary
Education
Licensed Practical Nurse -
Tennessee College of Applied Technology
Crump, TN08.2023
High School Diploma -
Forsyth Central High School
Cumming, GA05.2010
Skills
- Professional Bedside Manner
- Problem Anticipation and Resolution
- Excellent Critical Thinking
- Exceptional Attention to Detail
- Clear Communication
- Patient advocate
References
References available upon request.
Licenses
Tennessee Multi-state Compact 2023 - Boards completed September 2023
Timeline
Licensed Practical Nurse
Turkey Creek Medical Center
01.2025 - Current
Licensed Practical Nurse
Fast Pace Urgent Care, Telehealth
03.2023 - 12.2024
Overnight Caregiver
Bridget Ray
03.2022 - 06.2023
Copay Assistant Liaison
Cigna
03.2022 - 11.2022
Insurance and Billing Representative
Dermatology And Skin Cancer Consultants
06.2021 - 03.2022
Patient Access Registrar
SportsMed Orthopedic Surgery and Spine Center
09.2019 - 05.2020
ER Registrar and Patient Financial Services
Clinch Memorial Hospital
01.2018 - 01.2019
Licensed Practical Nurse -
Tennessee College of Applied Technology
High School Diploma -
Forsyth Central High School
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