Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Lauren De La Cruz

El Paso,TX

Summary

Proven track record of enhancing customer satisfaction and streamlining operations, demonstrated during tenure at DC's Coffee and Office Depot. Skilled in Customer Service Operations, leading to increased efficiency and repeat business. Adapted to high-volume environments, ensuring top-quality outcomes and fostering positive relationships with patrons. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Overview

2
2
years of professional experience

Work History

Barista

DC's Coffee
06.2024 - 08.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.

Front Desk Administrator

PMI Batting Cages
06.2023 - 08.2023
  • Implemented ongoing evaluation methods to monitor instructor effectiveness, leading to targeted staff development opportunities as needed.
  • Developed strong rapport with players, setting expectations for behavior and reinforcing those standards throughout the camp session.
  • Assisted in maintaining camp facilities, ensuring equipment was properly stored and fields were kept in top condition for daily use.
  • Established strong partnerships with local schools, youth organizations, businesses, and media outlets to increase camp awareness and participation.
  • Evaluated player skills, providing constructive feedback and personalized guidance to promote improvement.
  • Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
  • Worked with other associates to support cashiers and management needs.
  • Removed trash, swept, and mopped floors for professional appearance.
  • Met customer needs through polite, friendly and attentive service.
  • Addressed and resolved complaints quickly to maintain customer satisfaction.

Cashier

Office Depot Inc
06.2022 - 08.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Addressed customer needs and made product recommendations to increase sales.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.

Education

Bachelor of Arts - Interdisciplinary Studies

Angelo State University
San Angelo, TX
06.2025

Associate of Arts - Kinesiology

Midland College
Midland, United States
06.2023

High School Diploma -

Riverside High School
El Paso, TX
06.2021

Skills

  • Active listener
  • Order Taking
  • Friendly and outgoing
  • Cash Handling
  • Adaptive and creative
  • POS Systems
  • Safe Food Handling Practices
  • Exceptional customer service
  • Inventory Management
  • Cleanliness

Accomplishments

  • Attended multiple speaking engagements and public appearances as a representative of both Midland College and Angelo State University.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Languages

Spanish
Professional Working

Timeline

Barista

DC's Coffee
06.2024 - 08.2024

Front Desk Administrator

PMI Batting Cages
06.2023 - 08.2023

Cashier

Office Depot Inc
06.2022 - 08.2022

Bachelor of Arts - Interdisciplinary Studies

Angelo State University

Associate of Arts - Kinesiology

Midland College

High School Diploma -

Riverside High School

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Lauren De La Cruz