Lauren Dempsey-Ade
Germantown,MD
Summary
To obtain a position in a work environment that will allow me to translate my dedication, professionalism and business acumen into a career with a company that promotes professional growth and leadership.
Excellent written, verbal communication and presentation skills Strong organizational abilities and detail oriented Excellent time management skills with the ability to work in an ever-changing and fast-paced environment Extensive client consulting experience to increase client satisfaction, loyalty and customer advocacy Demonstrated ability to handle sensitive information with integrity and discretion for making sound ethical decisions
Professional with strong background in executive support, adept at managing complex schedules, coordinating meetings, and handling confidential information. Highly skilled in communication, organization, and problem-solving, ensuring seamless office operations. Focused on team collaboration and achieving results, adapting flexibly to changing needs and priorities. Dependable and resourceful, consistently delivering high-quality outcomes.
Overview
18
18
years of professional experience
Work History
Revenue Management Coordinator/ Executive Assistant
Choice Hotels, International
03.2016 - Current
- Provide daily updates to all upper management and Senior Directors on status and census of properties both enrolled and looking to join the service
- Compose and extract key data points and analysis utilizing company databases to create monthly tracking, performance reports, pipeline reports and master file for properties enrolled in ROCS Program
- Submit, manage and execute legal contracts as well as monthly billing files for all properties active in the program and interested in joining the program
- Respond to queries and interface with internal and external stake holders including Regional Vice President, Area Directors, Revenue Managers and Franchisees of properties to set up weekly and biweekly strategy calls to increase RevPAR and ADR
- Monitor and maintain multiple inboxes to troubleshoot and provide solutions to daily challenges that arise and address daily queries
- Manage daily operations for Senior Executive (VP) including calendar management and meeting coordination
- Assist with organizing and preparing materials for corporate events/ annual convention as well as providing travel accommodation for offsite meetings
- Prepare and submit expense reports on behalf of Senior Executive (VP)
Sales and Service Coordinator/ Advisor Trak Coordinator/ Executive Assistant to Regional Sales Director/ Executive Assistant to Regional Banking Director/ Vault Custodian
PNC Bank, Wealth Management
12.2013 - 12.2015
- Manage and organize weekly calls between Wealth Directors and Relationship Managers to increase client acquisition and grow new business
- Proactively schedule pre call meetings for internal and external employees and vendors
- Assist in the development of Sales Presentation Materials/ Manage and compose monthly GWA Sales Meeting for all client facing employees of Wealth Management in Greater Washington Area
- Proactively schedule follow up activities and meetings as needed to measure progress of sales goals
- Produce Pipeline, Production and New Business Reports as needed to see a quantitative measure in sales production
- Facilitate the onboarding of New Relationship Managers for the region
- Proactively identify various opportunities to streamline processes to increase efficiency and effectiveness for the team
- Manage and maintain all the Regional Sales Director’s and Banking Director’s meetings and travel
- Manage and reconcile all expense reports for Regional Sales Director and Banking Director
- Work with vendors and other businesses to coordinate events for Relationship Managers and Functional Directors
- Set up audio and visual components for all client facing officers in certification process of AdvisorTrak
- Manage vault activity/ pull and distribute legal documents to necessary parties
Business Banking Sales Support Specialist 2
Capital One Bank
01.2011 - 12.2013
- Proactively call customers to deepen business relationships and identify potential opportunities/ schedule meetings
- Assist bankers and Group Executives with gathering, inputting and prioritizing information and daily tasks
- Prepare/ Review various reports for bankers/ team
- Assist with training of new hires/ mentor associates
- Prepare pitch books and presentation materials for all new prospect meetings
- Collaborate with branch associates, Business Solutions Center and internal partners to ensure that the highest quality customer service is provided and that the customer issues/ requests are resolved accurately and timely
Teller Manager
Capital One Bank
08.2007 - 12.2010
- Supervised and coached all existing Customer Service Representatives to ensure weekly and quarterly sales goals were met
- Led weekly sales meetings to define and obtain monthly sales goals and referrals that the branch set
- Probed customer’s financial needs through strategic questioning strategies to uncover possible sales opportunities
- Instrumental in carrying out the multi-step process of branch daily settlement
Education
Associates of Arts Degree - Business Administration
Montgomery College
Rockville, MD06.2006
Skills
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- HCL Notes
- Outlook
- PeopleSoft
- Share Pointe
- Microsoft Teams
- Sales Force
- Smart Sheets
- Project management
- Team coordination
- Resource allocation
- Schedule management
- Performance monitoring
- Conflict resolution
- Cross-functional collaboration
- Workflow optimization
- Administration and operations
Timeline
Revenue Management Coordinator/ Executive Assistant
Choice Hotels, International
03.2016 - Current
Sales and Service Coordinator/ Advisor Trak Coordinator/ Executive Assistant to Regional Sales Director/ Executive Assistant to Regional Banking Director/ Vault Custodian
PNC Bank, Wealth Management
12.2013 - 12.2015
Business Banking Sales Support Specialist 2
Capital One Bank
01.2011 - 12.2013
Teller Manager
Capital One Bank
08.2007 - 12.2010
Associates of Arts Degree - Business Administration
Montgomery College
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