Lauren Denis
Hackensack,NJ
Summary
Customer-oriented General Manager with 15 years of experience focused on exceeding customer expectations, building brand loyalty, and leading high-performing teams. Adept at driving diversity and inclusion initiatives and excelling in human resources functions including hiring, staffing, and training. Adaptive and deadline-oriented with the capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering excellent communication skills with strengths in coaching and mentoring.
Overview
12
12
years of professional experience
Work History
MANAGER
APPLE
03.2020 - Current
- Inspired team to create ownership opportunities for customers on sales floor.
- Led sales and operations for store generating $100 million in annual revenue.
- Guided technical support team to efficiently repair customer relationships.
- Collaborated with business team to drive storewide engagement.
- Oversaw operations such as inventory and visual merchandising.
- Supported hiring, training, and development of team members in all areas of business.
- Championed diversity and inclusion efforts, co-developing market-wide initiative and facilitated monthly forums for black and brown team members to voice concerns and share perspectives.
GENERAL MANAGER
WILLIAMS-SONOMA, INC
09.2017 - 03.2020
- Assessed, optimized, and elevated operations to meet current and expected demands.
- Streamlined operational efficiencies through staff development and succession planning.
- Established departmental performance goals and set timeline targets for sales team.
- Facilitated HR operations including strategic workforce planning, performance management, staffing, and administration of benefits.
- Led diversity and inclusion initiatives, promoting inclusive workplace culture.
GENERAL MANAGER
LENSCRAFTERS
08.2014 - 09.2017
- Implemented solutions for organizational complexities.
- Motivated, developed, and directed team members to achieve strategic goals.
- Conducted hiring and recruitment efforts for personnel.
- Balanced working relationships with medical professional team to exceed customer experience.
- Advocated for diversity in hiring practices to build a more inclusive team.
ASST. STORE MANAGER
VICTORIA'S SECRET
09.2012 - 08.2014
- Delivered best-in-class service while enhancing internal and external customer experience.
- Fostered customer-centric culture with a dynamic store team.
- Led large recruitment effort to staff newly renovated location.
- Personally trained 60 employees in inventory practices, POS systems, and product knowledge.
- Promoted inclusive training practices to ensure diverse and skilled workforce.
Education
Master of Science -
Fairleigh Dickinson University
Madison, NJSkills
- Human Resources Management
- Diversity & Inclusion Initiatives
- Hiring, Staffing, and Training
- Leadership & Team Building
- Customer Service Excellence
- Operational Efficiency
- Strategic Planning
- Time Management & Prioritization
- Analytical & Critical Thinking
- Problem Solving
- Excellent Written & Verbal Communication
- Highly Organized with Attention to Detail
- Independent Self-Starter
Timeline
MANAGER
APPLE
03.2020 - Current
GENERAL MANAGER
WILLIAMS-SONOMA, INC
09.2017 - 03.2020
GENERAL MANAGER
LENSCRAFTERS
08.2014 - 09.2017
ASST. STORE MANAGER
VICTORIA'S SECRET
09.2012 - 08.2014
Master of Science -
Fairleigh Dickinson University