Lauren Rawlings
Summerville,USA
Summary
Results-driven Program Management Analyst with extensive experience managing multiple high-stakes projects. Expertise in identifying challenges and implementing solutions to streamline processes while maintaining budget compliance. Proven ability to enhance program efficiency through meticulous oversight and proactive troubleshooting. Committed to leveraging skills to drive organizational success and innovation.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Jira Administrator
IPT Associates
Summerville, USA
01.2024 - 03.2024
- Manage and maintain the Jira platform, ensuring optimal performance, availability, and scalability
- Design and implement custom workflows, permissions, and schemes to meet organizational needs
- Create dashboards, reports, and filters for project tracking and performance monitoring
- Automate processes using scripts, plugins, and APIs to enhance productivity
- Provide user support, training, and documentation for Jira best practices
- Collaborate with stakeholders to analyze requirements and deliver technical solutions
- Perform system upgrades, integrations, and troubleshooting to ensure seamless functionality
Project Analyst - DoD Contractor
NexGen Data Systems, Inc
Remote
01.2021 - 04.2023
- Conduct change impact analysis, assessing and managing key stakeholders, developing, and implementing effective communication plans
- Collaborate with cross-functional teams across organization gathering development requirements
- Work closely with product owners to drive backlog story grooming and ensure backlog items are properly and fully defined prior to acceptance into a sprint
- Work with key stakeholders to identify and resolve risks and impediments to improve upon process development
- Develop project plans for multiple task orders while managing individual deadlines and goals
- Develop and maintains automation workflows for company processes relating to travel, onboarding, training, and deliverables
- Implement onboarding process and track training for internal and sub-contracting employees
- Report project cost analyses to enhance workflow and increase profits
- Draft scheduling protocols for phased projects, aligning business goals with budgetary concerns and staff availability
Senior Project Analyst/Consultant
Atlas Executive Consulting
01.2020 - 01.2021
- Support Naval Warfare Information Center (NIWC) at IPT and Division level
- Developed and initiated projects, managed costs, and monitored performance
- Responsible for sending reports weekly and monthly on program tasking, impediments, and challenges
- Facilitate meetings as well as provide action items and minutes
- Created and maintained SharePoint site for IPT
- Assist with streamlining processes to improve workforce efficiencies and reduce duplicative cost
- Utilize collaborative tools such as JIRA and Confluence for cross-functional teams across organization, gather requirements to develop, and deliver custom templates, and workflows, planned, designed, and scheduled phases for large projects
- Achieved project deadlines by coordinating with contractors and government stakeholders to manage performance
Administrative Specialist
Liberty Business Associates
Ladson, USA
08.2018 - 02.2020
- Supported the Naval Warfare Information Center (NIWC) with purpose driven space management support of various types of facilities including administrative, warehouse and laboratories, located in various geographical areas
- ITSM Remedy SME - specializing in facilities and space management
- Communicate in person, via phone and via email with customers on all organizational levels of NIWC Atlantic
- Analyze customer requests to determine space management requirements, research available space, and provide solutions and assignments based on available data, standard business practices, and established space management guidelines
- Work with senior leadership to resolve any conflicts regarding space or seating requirements
- Maintain and update personnel location records in the Master Building List Tool
- Monitor the Remedy IT Service Management workflow database daily and process check-in, checkout, and move, add, change actions, and work tickets within the space management queue; investigate discrepancies and resolve them for each ticket
- Prepare mass move spreadsheets in excel to accommodate group moves within or between facilities and provide inputs for space management metrics reporting
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient, Executed record filing system to improve document organization and management
Signal Support Systems Specialist
Army National Guard
04.2017 - 09.2019
- Responsible for setting up and maintaining electronic devices to include all comms equipment
- Professionally training on problem solving techniques for equipment
- As a soldier in the Recruitment Sustainment Program (RSP) I was responsible for analyzing training guides for new recruits and existing soldiers to assist with Program Management and Leadership support
- Responsible for conveying a requirements analysis prior to creating training guide for Senior Leadership to perform and meeting proper requirements to meet Army Standards
- Supervised and assisted with battlefield signal support systems and terminal devices
- Provided maintenance and technical assistance to commanders and staff regarding signal support systems
Logistics Coordinating Specialist
Propac Inc
North Charleston, USA
10.2015 - 04.2017
- Responsible for the oversight of all ordering and ensuring the continuity of the supply chain
- Utilizing logistics IT to optimize shipping and transport procedures
- Supervise orders and arrange stocking of raw materials and equipment to ensure they meet needs
- Communicate with suppliers, retailers, customers to achieve profitable deals and mutual satisfaction
- Plan and track the shipment of final products according to customer requirements
- Researched issues and assessed inefficiencies within supply chain using appropriate software to devise solutions and improve performance
- Minimized process discrepancies by spearheading budget, supervising staff, and controlling inventory and supply management
Education
High School Diploma -
Fort Dorchester High School
North Charleston, SC05.2014
Skills
- Agile Project Management & Scrum Framework
- Jira & Confluence (Administration & Configuration)
- Process Improvement and Change Management
- Project Planning & Requirements Gathering
- Business Analysis & Development
- SAFe Framework & Agile Methodologies
- Risk & Issue Management
- Facilitation & Training Delivery
- Technical Writing & Documentation
- Microsoft Office Suite & SharePoint
Certification
- Secret Clearance
- Certified Scrum Master
Accomplishments
- US Army Honor Graduate
References
References available upon request.
Timeline
Senior Jira Administrator
IPT Associates
01.2024 - 03.2024
Project Analyst - DoD Contractor
NexGen Data Systems, Inc
01.2021 - 04.2023
Senior Project Analyst/Consultant
Atlas Executive Consulting
01.2020 - 01.2021
Administrative Specialist
Liberty Business Associates
08.2018 - 02.2020
Signal Support Systems Specialist
Army National Guard
04.2017 - 09.2019
Logistics Coordinating Specialist
Propac Inc
10.2015 - 04.2017
- Secret Clearance
- Certified Scrum Master
High School Diploma -
Fort Dorchester High School
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