Lauren Dever
South River,NJ
Summary
Seasoned in behavior management, de-escalating situations and customer service. Proven track record in improving outcomes and implementing creative solutions to enhance educational and customer service experiences. Skilled in data collection and conflict resolution, contributing to significant behavioral improvements. Highly motivated team player with passion for helping others. Possesses excellent organizational and communication skills and provides individualized assistance and support. Experienced in delivering guidance and education on various topics such as academics, behavior management and technology. Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments and handle high volume customer service calls. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
20
20
years of professional experience
Work History
Tier 2 Paraprofessional
Hazlet Township Public Schools
Hazlet, NJ
09.2022 - Current
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
- Assisted in the collection and analysis of data on student performance, contributing to ongoing progress monitoring efforts.
- Reported on student progress, behavior, and social skills to parents.
- Provided one-on-one support to students with special needs, fostering supportive learning environment.
- Took part in professional development workshops to boost skills.
Nail Technician
The B Parlour
Hazlet, NJ
11.2021 - Current
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Communicated effectively with management concerning important customer issues.
- Educated clients on proper nail care maintenance, helping them extend the life of their treatments between appointments.
- Oversaw schedule to manage appointments of new and existing clients.
- Supported overall salon operations by assisting with administrative duties, such as answering phones, booking appointments, and handling transactions when necessary.
- Responded to customer requests and concerns about gel application and nail art designs.
- Implemented creative marketing strategies to attract new customers to the salon during slow periods or seasonal promotions.
Management Assistant/Nail Technician
Vito Mazza
Woodbridge, NJ
02.2005 - 10.2021
- Provided administrative support during key projects, ensuring timely completion and adherence to defined budgets or resource constraints.
- Fostered strong relationships with clients by providing exceptional customer service during interactions both in-person and via phone or email correspondence.
- Maintained a high level of confidentiality while handling sensitive information related to personnel matters or legal issues within the organization.
- Facilitated timely project completion by tracking progress, identifying potential obstacles, and providing support to team members.
- Maintained high volume calls, customer complaints, appointments and scheduling.
- Held team meetings to review goals and customer retention numbers.
Skills
- Behavior Management
- Effective Communication
- Helping Students with Special
- Data Collection
- Behavior improvements
- Customer Service
- Conflict resolution techniques
Timeline
Tier 2 Paraprofessional
Hazlet Township Public Schools
09.2022 - Current
Nail Technician
The B Parlour
11.2021 - Current
Management Assistant/Nail Technician
Vito Mazza
02.2005 - 10.2021