Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

LAUREN DE VICO

Miami

Summary

Dynamic Registered Nurse with a proven track record, excelling in care coordination for high-acuity patients. Expert in rapid problem-solving and influential collaboration, ensuring optimal patient outcomes. Skilled in navigating regulatory obstacles in insurance, enhancing patient transitions, and delivering exceptional service in fast-paced environments.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Registered Nurse

Mount Siani Hospital
01.2022 - Current
  • Deliver skilled nursing care to post-operative and high-acuity patients in a fast-paced step-down unit
  • Collaborate with interdisciplinary teams to ensure optimal patient outcomes
  • Accurately document assessments, treatments, and progress using EHR systems with precise documentation skills

Server

Mila Restaurant
01.2019 - 01.2022
  • Delivering high quality customer service in a high volume environment while managing multiple competing priorities
  • Consistently de-escalated tense situations, turning dissatisfied customers into repeat guests through empathy, clear communication, and swift-problem solving

Front Desk Coordinator/Manager

Spring Hill Medical Office
01.2011 - 01.2015
  • Communicated with various insurance providers to verify coverage, resolve billing issues, and expedite authorizations
  • Coordinated and submitted prior authorizations for medications, procedures, and imaging, ensuring timely insurance approvals to prevents delays in patient care
  • Managed scheduling, insurance verification, and front-desk operations in a busy outpatient setting

Education

Bachelors of Science - Nursing

Miami Dade College
Miami, FL
07.2025

Associates of Science - Nursing

Miami Dade College
Miami, FL
05.2022

Bachelor of Arts - Business Marketing/Communications

FIU
Miami, FL
10.2017

Associates in Arts -

Valencia College
Orlando, FL
04.2014

Skills

  • Time management
  • Prioritization
  • Patient discharge strategy
  • Patient transitions
  • Ability to work independently
  • Ability to work as part of a team
  • Customer recovery strategies
  • Concise messaging
  • Rapid problem-solving expertise
  • Care coordination for high-acuity patients
  • Regulatory obstacles in insurance
  • Resource management
  • Influential collaboration
  • Employee training

Certification

  • ACLS
  • BLS
  • HIV/AIDS for Florida Healthcare Professionals
  • Suicide Risk and Prevention

References

References available upon request.

Timeline

Registered Nurse

Mount Siani Hospital
01.2022 - Current

Server

Mila Restaurant
01.2019 - 01.2022

Front Desk Coordinator/Manager

Spring Hill Medical Office
01.2011 - 01.2015

Bachelors of Science - Nursing

Miami Dade College

Associates of Science - Nursing

Miami Dade College

Bachelor of Arts - Business Marketing/Communications

FIU

Associates in Arts -

Valencia College

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