Lauren Dew
Chico,CA
Summary
Enthusiastic and motivated individual, passionate
about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
4
4
years of professional experience
Work History
Childcare Provider
Care.com Inc
Chico, CA
10.2023 - 08.2024
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Customer Service Cashier
S&S Organic Produce & Natural Foods
Chico, CA
08.2022 - 02.2024
- Counted money in drawers at beginning and end of each shift.
- Addressed customer service issues by resolving customer complaints
- Answered product questions using knowledge of sales and store promotions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Redeemed coupons to discount purchases.
- Handled customer returns and exchanges
Front of the House
High Tide Cafe & Crêperie
Pacifica
09.2020 - 06.2022
- Greeted customers in a friendly and welcoming manner.
- Resolved customer complaints, ensuring a positive experience
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations
- Assist guests regarding food and beverage menu items in an informative and helpful way
- Created a variety of cafe beverages, poured beers, manned the cashier, served food and drinks to 8+ tables at a time, bussed tables, as well as sitting guests.
Education
Data Analytics - Accounting
Western Governors University
Salt Lake City, UTHigh School Diploma -
Terra Nova
Children's Early Development/Education -
TBD
Butte, OrovilleSkills
- Skilled in conflict resolution while maintaining a patient composure
- Service prioritization
- Friendly and Welcoming
- Accountable and reliable
- Ability to delegate and follow instruction
- Ability to work cohesively with coworkers
Timeline
Childcare Provider
Care.com Inc
10.2023 - 08.2024
Customer Service Cashier
S&S Organic Produce & Natural Foods
08.2022 - 02.2024
Front of the House
High Tide Cafe & Crêperie
09.2020 - 06.2022
Data Analytics - Accounting
Western Governors University
High School Diploma -
Terra Nova
Children's Early Development/Education -
TBD