LAUREN DIEHM
North Brunswick,NJ
Summary
Experienced support professional specializing in administrative and client services. Proven track record of efficiently managing diverse tasks and enhancing team performance. Noted for adaptability and reliability in fast-paced settings, with exceptional communication and organizational capabilities.
Overview
6
6
years of professional experience
Work History
PTU Support Staff
Middlesex County Prosecutor’s Office
09.2022 - Current
- Provide essential support to prosecutors and detectives by maintaining and updating critical records and sources affecting criminal prosecutions county-wide, while ensuring strict confidentiality.
- Verify complaints and related documents, including overseeing the digitalization and distribution of key files.
- Recognized for strong interpersonal skills; tasked with maintaining positive relationships with the court and other municipalities, and responsible for onboarding and training new team members.
- Proactively learned new procedures and applications to ease transitions and effectively train coworkers.
- Demonstrated knowledge of office procedures & technologies; known as the "go-to person" for assisting with administrative issues.
- Headed eDiscovery, including verifying private attorneys information to access the eDiscovery portal, pushing uploaded discoveries and assisting in updating and fixing accounts.
Mental Health Associate
High Focus Centers
01.2022 - 09.2022
- Assisted in implementing treatment plans and therapeutic goals.
- Supported daily structure by helping clients adhere to scheduled activities.
- Co-facilitated and facilitated group sessions, ensuring a professional and safe atmosphere for clients.
- Observed and monitored adolescents during group sessions and program breaks.
Receptionist
Olive Branch Therapy Group
06.2019 - 08.2019
- Served as a liaison between patients and the therapy team, collecting and relaying all relevant information.
- Deescalated situations and offered solutions beneficial to both patients and the office.
- Scheduled appointments and registered patients.
- Maintained strict confidentiality of patient and physician information.
Education
Bachelor of Arts - Criminal Justice, Psychology minor
Rugers University
New Brunswick, NJ12.2021
Skills
- Telephone assistance and support services
- Client transportation and clerical support
- Office equipment maintenance
- Multitasking Abilities
- Problem-solving
- Administrative support
Timeline
PTU Support Staff
Middlesex County Prosecutor’s Office
09.2022 - Current
Mental Health Associate
High Focus Centers
01.2022 - 09.2022
Receptionist
Olive Branch Therapy Group
06.2019 - 08.2019
Bachelor of Arts - Criminal Justice, Psychology minor
Rugers University
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