Lauren Dillon
Franklin Lakes,NJ
Summary
Dynamic Office Manager at Dillon Steel with exceptional customer service and organizational skills. Proven track record in optimizing workflows and managing office budgets effectively. Enhanced team productivity through strategic task delegation and event coordination. Adept at maintaining confidentiality and accuracy in financial records, ensuring seamless operations and client satisfaction.
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Overview
24
24
years of professional experience
Work History
Office Manager
Dillon Steel
02.2020 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Fashion Merchandiser
Revenue Creations
10.2023 - 04.2025
- Monitored inventory levels regularly, addressing discrepancies promptly to minimize loss due to shrinkage or theft.
- Enhanced store appearance by consistently maintaining clean, organized, and visually appealing merchandise presentations.
- Participated in store resets and renovations to ensure a fresh, engaging shopping experience for customers.
- Balanced merchandising objectives with operational efficiency by collaborating closely with logistics teams on store-level inventory management processes.
- Optimized floor layouts by strategically positioning high-margin products near high-traffic areas to encourage impulse purchases.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
- Organized store merchandise racks by size, style, and color.
Assistant Teacher
Small World Montessori School
09.2018 - 06.2019
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Developed strong rapport with students by demonstrating genuine care for their well-being and academic success.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Assisted in implementation of new learning tools, systems and materials.
- Provided one-on-one and group-based learning support focused on student progress.
- Monitored student progress regularly, using assessments to adjust instructional strategies as needed for optimal learning outcomes.
Teaching Assistant
Hoboken Board of Education
09.2012 - 12.2013
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Collaborated with fellow teaching assistants to create a consistent and supportive learning environment for students.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Evaluated student performance through regular assessments, tracking progress and adjusting instructional strategies as needed.
- Assisted the lead teacher in developing comprehensive lesson plans tailored to individual student needs and abilities.
- Completed daily reports on attendance and disciplinary performance.
- Facilitated small group discussions to enhance students' critical thinking and problem-solving skills.
- Assisted in grading assignments efficiently, contributing to timely feedback for students.
- Assisted with development and implementation of new course materials to enhance learning experience.
Sales Manager
Nadri Jewelry Group
10.2008 - 05.2009
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
Regional Sales Manager
Ben Amun Fashion Jewelry
08.2005 - 09.2008
- Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.
- Developed a successful sales team through rigorous coaching, performance management, and ongoing training.
- Organized regular sales meetings, providing comprehensive updates on market trends, competitor analysis, and new product developments.
- Generated detailed sales reports and forecasts to analyze performance and track progress.
- Executed successful promotional events and trade shows.
- Cultivated strong partnerships with distributors and retailers to increase product visibility and drive sales volume.
- Attended industry conferences and tradeshows to stay up-to-date with market trends and customer needs.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Built relationships with customers and community to establish long-term business growth.
Sales Associate
Maxx New York
02.2002 - 07.2005
- Built relationships with customers to encourage repeat business.
- Engaged with customers to build rapport and loyalty.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Maintained showroom and all seasonal collections
- Set up showroom for all market meetings
Education
BBA - Fashion Merchandising
Laboratory Institute of Merchandising
New York, NY06-2002
Teaching Certification - Education
New Jersey City University
Jersey City, NJ06-2011
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Customer relations
- Scheduling and calendar management
- Bookkeeping
- Workflow optimization
Timeline
Fashion Merchandiser
Revenue Creations
10.2023 - 04.2025
Office Manager
Dillon Steel
02.2020 - Current
Assistant Teacher
Small World Montessori School
09.2018 - 06.2019
Teaching Assistant
Hoboken Board of Education
09.2012 - 12.2013
Sales Manager
Nadri Jewelry Group
10.2008 - 05.2009
Regional Sales Manager
Ben Amun Fashion Jewelry
08.2005 - 09.2008
Sales Associate
Maxx New York
02.2002 - 07.2005
BBA - Fashion Merchandising
Laboratory Institute of Merchandising
Teaching Certification - Education
New Jersey City University
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