Lauren Dirksen
Summary
Detail-oriented and highly motivated Interior Designer with 4 years of experience as a freelance and contract designer, 2 years of management experience, and 6 years in retail, bringing a strong background in customer service. Known for exceptional communication, presentation, and organizational skills, with a proven ability to lead and inspire teams. Skilled in managing large, complex projects while maintaining accuracy, precision, and a strong attention to detail. Praised for a proactive and ambitious attitude, with the ability to handle intensive workloads and deliver results. Creative and strategic thinker, committed to success in both professional and personal pursuits.
Overview
4
4
years of professional experience
Work History
Interior Design Consultant
LpDesign
12.2020 - Current
- Developed key client relationships by providing design solutions that met needs and budgets without compromising quality or design intent
- Developed space planning concepts, color palette selections and textile presentations by hand and with Adobe Creative Suite
- Designed floor plans, elevations,3D perspective views and material boards for review and presentation by hand, as well as with Revit, AutoCAD, and Sketch-Up
- Participated in furniture selection and purchasing while keeping detailed documentation of specifications, and monitoring client budget
Account Manager
Allied Stone
01.2024 - 12.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
Administration and Operations Coordinator
Austin Drainage And Landscape Development
09.2022 - 01.2024
- Maintained constant, direct communications with all ongoing clients and vendors to ensure positive relationships and timely information transfer
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
- Prepared detailed documents and reports in adherence to administrative processes
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel
- Collaborated closely with others to accomplish timely invoicing and accounts receivables
Gift Shop Manager / Front Desk Agent
Whim Hospitality Camp Lucy
12.2021 - 09.2022
- Promoted to manage purchasing, sales, marketing and customer account operations of company gift shop while also working as a senior front desk agent simultaneously
- Communicated frequently with stores and vendors to manage orders and verify revisions on purchase orders
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Maintained cleanliness and organization of lobby and sales floor, working closely with employees to systemize tasks
- Oversaw fast-paced front desk operations and guests' needs at busy facility, frequently as the main point of contact for all guest needs
- Answered customer telephone calls promptly and appropriately handled needs
- Demonstrated respect, friendliness and willingness to help wherever needed
- Worked flexible hours; night, weekend, and holiday shifts
Education
Bachelor of Science - Interior Design
Texas State University
San Marcos, TX12.2020
Skills
- AUTODESK / CAD - Revit Architecture 2024, Autocad 2024, Sketchup 2024
- ADOBE CC 2024 - Indesign, Illustrator, Photoshop,
- PROFESSIONAL SKILLS: Highly Detail-Oriented, Written and Verbal Communication, Presentation Creation and Execution, Space Planning, Construction Documents, FFE and Finish Specifications, Team Leadership, Project Management, Conflict Resolution
Timeline
Account Manager
Allied Stone
01.2024 - 12.2024
Administration and Operations Coordinator
Austin Drainage And Landscape Development
09.2022 - 01.2024
Gift Shop Manager / Front Desk Agent
Whim Hospitality Camp Lucy
12.2021 - 09.2022
Interior Design Consultant
LpDesign
12.2020 - Current
Bachelor of Science - Interior Design
Texas State University
Similar Profiles
Airlie GrahamAirlie Graham
Interior Design Consultant, Sales Consultant at The Decorators ChoiceInterior Design Consultant, Sales Consultant at The Decorators Choice
Grace M. SandersGrace M. Sanders
Interior Design Consultant at Owner Amazing Grace Interiors, LLCInterior Design Consultant at Owner Amazing Grace Interiors, LLC
Stacy M. AdamsStacy M. Adams
Interior Design Consultant at La-Z-Boy GalleriesInterior Design Consultant at La-Z-Boy Galleries