Summary
Overview
Work History
Education
Skills
Accomplishments
Refrences
References
Timeline
Generic

Lauren Dixon

Philadelphia,PA

Summary

Customer-centric professional with strong background in service-focused roles. Builds loyal and satisfied clientele through proactive communication and loyalty promotions. Oversees and coordinates workflow and delegates tasks based on team strengths. Service-oriented professional versed in cultivating customer rapport to drive continuous satisfaction. Manages complex details and schedules to adhere to stringent timelines. Communicative problem-solver with excellent analysis and critical thinking skills.

Overview

6
6
years of professional experience

Work History

Hub Manager

AutoZone
Philadelphia, Pennsylvania
02.2020 - Current
  • Managed hub operations and personnel, including recruiting, training, scheduling, and performance management.
  • Developed and implemented operational procedures for efficient workflow.
  • Resolved customer complaints promptly and professionally.
  • Ensured accurate tracking of orders from receipt through delivery completion.

CSR

Penske Truck Leasing
Philadelphia, Pennsylvania
07.2021 - 11.2022
  • Completed scheduled appointments on time to drive quality service.
  • Followed safety guidelines and wore protective gear when using power drills, circular saws, and other power tools.
  • Inspected materials and equipment regularly to check for potential hazards and machine defects.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Maintained daily log of all fueling activities and reported any irregularities or discrepancies to the supervisor.

SERVICE WRITER

Walmart Tire center
Philadelphia, Pennsylvania
03.2019 - 01.2020
  • Greeted customers, listened to their vehicle concerns, and wrote up service orders.
  • Reviewed work orders with technicians, ensured accuracy of labor times and parts costs.
  • Communicated repair information to customers in a professional manner.
  • Provided cost estimates for additional repairs and services requested by customers.
  • Performed basic administrative duties such as filing paperwork, answering phones, and scheduling appointments.
  • Presented accurate estimates to inform customers of service charges and expectations.
  • Conducted regular reviews of employee performance evaluations against established standards.

Education

ENTRY LEVEL Technician

Lincoln Technical Institute
Philadelphia
02-2025

High School Diploma -

Philadelphia Electrical Technology Charter
06-2018

Some College (No Degree) -

Delaware State University
Dover, DE

Skills

  • Customer Service
  • Disc and drum replacement
  • Mount and balance tires
  • Front-end alignments
  • Component replacement (Batteries , headlights, calipers, struts)
  • Oil changes
  • Adaptability
  • Active Listening
  • Self-Directed
  • Problem-Solving
  • Decision Making and Prioritization
  • Good Judgement
  • Deadline Management
  • Technical evaluation
  • Compliance Training

Accomplishments

Receiving CERTIFICATE Honors in multiple classes

  • Steering and suspension
  • Brakes
  • Advanced Electric
  • Electric

Refrences

  • Kirsten Johnson (4452421718)
  • ALEX LOTT (2675625132 )
  • CHARLES RADEY (2679090092)

References

References available upon request.

Timeline

CSR

Penske Truck Leasing
07.2021 - 11.2022

Hub Manager

AutoZone
02.2020 - Current

SERVICE WRITER

Walmart Tire center
03.2019 - 01.2020

ENTRY LEVEL Technician

Lincoln Technical Institute

High School Diploma -

Philadelphia Electrical Technology Charter

Some College (No Degree) -

Delaware State University

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Lauren Dixon