Hi, I’m
LAUREN DOLAN
Seattle,WA
Overview
5
years of professional experience
Work History
Meltwater
Senior Customer Success Manager
11.2021 - Current
Job overview
- Manage a portfolio of Tier 1/Enterprise clients - driving adoption & engagement through regular client meetings and empowerment sessions
- Build trusted client relationships & act as a strategic partner for the client
- Responsible for technical build-outs and data structuring within the platform, followed by comprehensive client onboarding
- Proactively audit data for optimizations on a regular basis
- Collaborate with account management on client retention and problem- solving
- Identify opportunities for account growth
Subject Well
Project Manager
12.2019 - 11.2021
Job overview
- Managed all pre-launch activities to ensure all clinical trial studies launched on or ahead of schedule
- Maintained regular communication and relationships with clients
- Utilized & owned project management tools to develop processes and oversee multiple projects
- Lead kickoff meetings & weekly status meetings with all clients
- Work cross-functionally to optimize the pre-launch process
- Lead efforts to improve and document processes
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
Cision
Implementation Manager
02.2019 - 11.2019
Job overview
- Managed all aspects of the onboarding process to ensure customers have a successful implementation that drives adoption
- Coached and trained customers to use solutions
- Identified customer goals to provide set-up guidance and best practices
- Utilized Boolean expertise to build out initial dashboards and setup for clients
Trendkite (acquired By Cision)
Customer Support Representative
02.2018 - 02.2019
Job overview
- Assisted clients in real-time over online chat with product and performance issues, including troubleshooting product bugs and training on platform tools.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
Big Brothers Big Sisters of, Central Texas
Match Support Specialist
02.2018 - 02.2019
Job overview
- Continually assessed match relationship between Big and
- Little via regular phone updates, focusing on: child safety,match relationship, positive youth development, andvolunteer satisfaction
- Developed strategic interventions toidentify and strengthen match relationships that may requireextra support.
Education
University of South Carolina Columbia, SC
Bachelor of Arts from Elementary Education
05.2012
Skills
- Client Relations
- Strategic Account Management
- Communication
- Organization
- Problem Solving
- Training/Teaching
- Customer Retention
- Client Rapport-Building
- Collaboration
- Process Development
- Project Management
- Data Analysis
Leadership Roles
Board of Directors
Fund Texas Choice
June 2020 - Present
Austin Chapter Organizer
Wanderful (Women Who Travel)
June 2017 - June 2019
Vice Chair of Strategic Partnerships
Young Nonprofit Professionals Network
April 2017 - December 2018
Timeline
Senior Customer Success Manager
Meltwater
11.2021 - Current
Project Manager
Subject Well
12.2019 - 11.2021
Implementation Manager
Cision
02.2019 - 11.2019
Customer Support Representative
Trendkite (acquired By Cision)
02.2018 - 02.2019
Match Support Specialist
Big Brothers Big Sisters of, Central Texas
02.2018 - 02.2019
University of South Carolina
Bachelor of Arts from Elementary Education
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