Lauren Donaldson
Bella Vista,AR
Summary
Notably perceptive and dedicated professional with highly effective management and customer service skills. Demonstrated ability to effectively and efficiently multi-task, communicate, and coordinate to support multi-million dollar businesses. Dedicated to professional growth and eager to utilize my skills for new challenges and opportunities.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Assistant Property Manager
Asset Living
03.2025 - Current
- Managed property showings for potential residents and consistently met leasing goals by providing excellent customer service in highlighting property features and amenities
- Walked future residents through the leasing process and maintained constant communication. Ensuring leases were sent promptly and all paperwork completed accurately and efficiently
- Maintained knowledge of all state and federal fair housing laws to ensure the leasing process met all applicable laws and standards
- Coordinated move-ins and move-outs, ensuring smooth transitions for both residents and property management team
- Resolved tenant complaints promptly, demonstrating effective problem-solving skills
- Oversaw rent collection, following up to achieve delinquency targets
- Processed evictions and damages as needed
- Sent out renewal notices/leases striving to keep a high renewal rate and resident retention
- Organized and hosted resident events to build a sense of community
- Coordinated property maintenance efforts through our on site maintenance team as well as local vendors, ensuring timely resolution of service requests.
Leasing Specialist
The Lund Company
07.2022 - 03.2025
- Managed multi-line phone system and email queue quickly and efficiently. Effectively communicated with my coworkers and management to ensure an overall smooth operation
- Managed property showings for prospective tenants, highlighting amenities and answering questions to secure interest in units.
- Sent leases to all future residents and ensured paperwork was accurate and complete prior to move-in
- Coordinated move-ins and move-outs, ensuring seamless transitions for both new and departing residents.
- Maintained meticulous records of correspondence between management and tenants to support effective communication and service.
- Coordinated resident events to enhance community engagement and strengthen relationships among residents.
Manager
Brinker International
06.2012 - 06.2022
- Managed day-to-day FOH operations to exceed sales goals, standards of operation, and meet customer expectations..
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Fostered positive team environment through encouragement of teamwork and respect aligned with company mission.
- Served as main point of contact for guest inquiries, promptly addressing concerns and maintaining positive rapport with clientele.
- Trained new hires on company policies, procedures as well as proper food handling techniques which resulted in reduced turnover rates.
- Maintained high standards of cleanliness and organization throughout the establishment, ensuring compliance with health codes and regulations.
- Reviewed customer feedback and implemented strategies that enhanced customer satisfaction.
Education
University of Arkansas at Monticello
05-2011
Skills
- Attention to Detail
- Calendar management
- Conflict resolution
- Team Building
- Improving Efficiency
- Office administration
- Effective communication
- Event Planning
- Property management
- Microsoft Office
Certification
- Certified CALP
- ServSafe Certified
Timeline
Assistant Property Manager
Asset Living
03.2025 - Current
Leasing Specialist
The Lund Company
07.2022 - 03.2025
Manager
Brinker International
06.2012 - 06.2022
University of Arkansas at Monticello