Lauren Doucette

• Motivated, trained, and disciplined employees to maximize performance.
• Resolved problems promptly to elevate customer approval.
• Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
• Supervised all areas of restaurant to keep it clean and well-maintained.
• Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
• Identified team weak points and implemented corrective actions to resolve concerns.
• Worked closely with restaurant owner to develop and implement marketing initiatives.

• Assisted in opening and setting up a new lobby bar for Fairfield Inn&Suites.
• Communicated with hotel managers for products needed to get the bar running.
• Wrote up drink menu and prices, including specialty cocktail drinks.
• Ran the bar solo during grace period of hiring bartenders to take over and provided excellent guest service.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

• Greeted customers, answered menu questions and responded to complaints.
• Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
• Maintained effective supply levels by monitoring and reordering food stock and dry goods.
• Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
• Analyzed sales data to identify trends and adjust purchasing decisions accordingly.

• Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
• Maintained clean and organized restaurant to comply with hygiene and health regulations.
• Performed in many roles such as:

- Trainer

- General Teller

- FOH

- BOH

- Outdoor Vending

- Stocker

- Stewardess

- Hostess

• Maintained clean and safe work environment.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders and manage 20-40 tabs at a time.
• Cultivated warm relationships with regular customers.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Helped in other restaurants within resort hostessing and bussing.

• Motivated 40+ trainees and associates by demonstrating positive attitude to improve productivity and accomplish training by opening date.
• Maintained files and documents by preparing Excel spreadsheets to track and maintain relevant training data.
• Facilitated learning through classroom instruction, on-the-job coaching for 40+ employees.
• Created training schedules for trainees to keep on-track for opening date
• Thoroughly covered training in all aspects of the restaurant including but not limited to:

FOH

- Register and Guest Service

- Floor Clean Up

- Menu Items and Allergens in each dish

- Opening/Closing procedures

- Restaurant Storyline to bring Disney magic alive

BOH

- Roles of each position in the line.

- Food and Safety protocols

- Opening/Closing procedures

- Menu Items and Allergens in each dish.