Lauren Dougherty
Portsmouth,VA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
20
20
years of professional experience
Work History
Assistant Manager
Surf Rider
06.2015 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Created employee schedules to align coverage with forecasted demands.
General Manager of Food Service
HUMBOLDT STEEL CORP
09.2014 - 06.2015
- Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Responsible for hiring,recruiting and training of team members.
Bar Manager
BUFFALO WILD WINGS
05.2011 - 09.2014
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Followed strict recipes and drink measurements to minimize product used.
- Closed out cash register and prepared cashier report at close of business.
GENERAL MANAGER:
PARADOCKS
06.2004 - 04.2011
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Education
Western Branch High School
Chesapeake, VA06.2004
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Task Delegation
- Staff Management
- Workload Management
- Customer rapport
- Compliance understanding
- Recruiting and interviewing
- Employee Scheduling
Timeline
Assistant Manager
Surf Rider
06.2015 - Current
General Manager of Food Service
HUMBOLDT STEEL CORP
09.2014 - 06.2015
Bar Manager
BUFFALO WILD WINGS
05.2011 - 09.2014
GENERAL MANAGER:
PARADOCKS
06.2004 - 04.2011
Western Branch High School