Lauren Dougherty
Portsmouth,VA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
20
20
years of professional experience
Work History
Assistant Manager
Surf Rider
2449 Old Taylor Road Chesapeake VA 23321
06.2015 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Created employee schedules to align coverage with forecasted demands.
General Manager of Food Service
HUMBOLDT STEEL CORP
Portsmouth, VA
09.2014 - 06.2015
- Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Responsible for hiring,recruiting and training of team members.
Bar Manager
BUFFALO WILD WINGS
Suffolk, VA
05.2011 - 09.2014
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Followed strict recipes and drink measurements to minimize product used.
- Closed out cash register and prepared cashier report at close of business.
GENERAL MANAGER:
PARADOCKS
Chesapeake, VA
06.2004 - 04.2011
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Education
Western Branch High School
Chesapeake, VA06.2004
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Task Delegation
- Staff Management
- Workload Management
- Customer rapport
- Compliance understanding
- Recruiting and interviewing
- Employee Scheduling
Timeline
Assistant Manager
Surf Rider
06.2015 - Current
General Manager of Food Service
HUMBOLDT STEEL CORP
09.2014 - 06.2015
Bar Manager
BUFFALO WILD WINGS
05.2011 - 09.2014
GENERAL MANAGER:
PARADOCKS
06.2004 - 04.2011
Western Branch High School