Lauren Dougherty
Missoula,MT
Summary
Motivated business professional excelling in operations management and team leadership. Spearheaded innovative marketing strategies and operations improvement, significantly enhancing brand recognition and profitability. Passion for delivering dynamic and memorable customer experiences that lead to company growth.
Overview
9
9
years of professional experience
Work History
Co-Owner/Operator/General Manager
The Thomas Meagher Bar
08.2018 - 01.2024
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Recruited, interviewed, selected, & trained team members
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Implemented new employee onboarding and orientation processes, providing comprehensive training that promoted retention and a strong understanding of company culture
- Managed a diverse team of 50+ individuals, fostering a positive work environment
- Effectively managed payroll, timekeeping, and paperwork for new hires and terminations
- Developed and launched new menu items to keep the offerings fresh and appealing, resulting in increased sales.
- Consistently increased prior years sales while decreasing Liquor/Beer/ & Wine product cost. Achieved a consistent 14-15% Monthly Liquor PC, which historically averaged 18-20%
- Proficient in managing Point of Sale Systems
- Collaborated with the accounting team to ensure accurate month-end closings and reconciliations were completed on time.
- Enhanced the accuracy of financial records by diligently maintaining and updating daily bookkeeping & cash reconciliation spreadsheets.
- Ensured accuracy of all cash collections & deposits,
- Conducted regular financial analysis of sales data in order to identify trends
- Identified opportunities for cost savings by analyzing expense reports for potential discrepancies or inefficiencies.
- Developed relationships with vendors to secure the best pricing on quality products while maintaining cost control measures.
- Evaluated performance metrics regularly, identifying areas for improvement and adjusting strategies accordingly for continued growth in sales figures.
- Spearheaded development of new marketing strategies while managing all social media platforms. Specialized in content creation that skyrocketed sales and profitability.
- Collaborated with management to plan weekly special events & funraisers
- Constantly measured social media performance to ensure maximized visibility and interactions significantly enhancing brand recognition and customer base.
- Addressed customer complaints and feedback with immediate action, with the main objective to turn any dissatisfied customer into a loyal patron.
- Developed ongoing sales, customer service, & product knowledge training programs that were implemented daily.
- Assembled team member sales & service based incentives/contests to increase team motivation & morale while also increasing sales, profits, and repeat business.
- Conducted routinely scheduled employee & department manager meetings to increase productivity & engagement, while setting new goals & addressing focal points.
- Built adequate schedules taking into account customer traffic, employee strengths, and labor costs.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
Manager/Server/Bartender
The Thomas Meagher Bar
11.2014 - 08.2018
- Provided a positive atmosphere and stellar service during high-volume periods without sacrificing attention to detail or guest satisfaction
- Demonstrated strong multitasking skills by taking care of multiple tables/bar top patrons while simultaneously overseeing 15-20 team members on shift.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills .
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Education
Business Management
University of Nevada Las Vegas
Las Vegas, NVSkills
- Operations Management
- Marketing expertise
- Leadership and team building
- Customer Relations
- Human Resources Management
- Coaching and Mentoring
- Task Delegation
- Training and Development
- Sales Development & Analysis
- Customer Service Management
- Policies and Procedures Development
- Administrative & Bookkeeping Skills
- Problem Resolution
- Point of Sale Systems Management
- Networking abilities
- Interpersonal Skills
Timeline
Co-Owner/Operator/General Manager
The Thomas Meagher Bar
08.2018 - 01.2024
Manager/Server/Bartender
The Thomas Meagher Bar
11.2014 - 08.2018
Business Management
University of Nevada Las Vegas
Similar Profiles
Hannah LentzHannah Lentz
Bartender at Jacks BarBartender at Jacks Bar
James MeadJames Mead
Funtime Watersports at Bill MeagherFuntime Watersports at Bill Meagher
Ava AutryAva Autry
Litigation Paralegal at Skadden, Arps, Slate, Meagher, & FlomLitigation Paralegal at Skadden, Arps, Slate, Meagher, & Flom
RONNI BOYCERONNI BOYCE
Unit Manager/Certified Infection Preventionist at Riverside Health And RehabilitationUnit Manager/Certified Infection Preventionist at Riverside Health And Rehabilitation
Elizabeth BellElizabeth Bell
Military • Lieutenant at Army National GuardMilitary • Lieutenant at Army National Guard