Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Lauren Duarte

Arroyo Grande,CA

Summary

Dynamic healthcare leader with extensive experience at Adventist Health Sierra Vista, excelling in emergency and operations management. Proven track record in enhancing patient care quality and team performance through effective communication and strategic planning. Successfully implemented programs that improved staffing efficiency and maintained compliance with industry standards. Future goal to gain more experience with utilization review and improving patient outcomes.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Emergency Department and House Supervision Manager

Adventist Health Sierra Vista
05.2023 - Current
  • Accomplished multiple tasks within established timeframes.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Implemented and solely managed our Nurse Extern Program for incoming Cuesta College Students that is still flourishing
  • Cross-trained existing employees to maximize team agility and performance.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Controlled costs to keep business operating within budget and increase profits.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Managed and motivated employees to be productive and engaged in work.
  • Improved safety procedures to create safe working conditions for workers.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Established team priorities, maintained schedules and monitored performance.
  • Implemented and maintained processes throughout 5 CMS visits and an acquisition from Tenet Healthcare to Adventist Health Central Coast over the last year.

House Supervisor

Adventist Health Sierra Vista
07.2019 - 05.2023
  • Administered medications subcutaneously, orally and via IV.
  • Provided emergency response during shifts and when on-call.
  • Collaborated with physicians regarding patient conditions, updates and necessary care changes.
  • Reviewed clinical documentation to asses standards and quality of care.
  • Communicated with patients, ensuring that medical information was kept private.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Spearheaded and implemented new projects to expand scope of engagement.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Discussed medical histories with patients in effort to provide most effective medical advice.
  • Staffed the entire hospital on my shift with limitations due to a union environment.
  • Collaborated with Administration and other leaders within the facility to facilitate positive patient and staff outcomes.

ED Charge Nurse

Adventist Health Sierra Vista
10.2018 - 07.2019
  • Administered medications via oral, IV, and intramuscular injections and monitored responses.
  • Answered codes quickly and orchestrated efficient, skilled medical care.
  • Teamed on trauma and emergency interventions involving serious head injuries, gunshot wounds, and thoracic trauma.
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Communicated openly and collaboratively with all healthcare staff to organize successful patient care.
  • Educated family members and caregivers on patient care instructions.
  • Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.
  • Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.

ED Charge Nurse

Kaweah Delta Medical Center
05.2014 - 10.2018
  • Educated patients and answered questions about health condition, prognosis, and treatment.
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Teamed on trauma and emergency interventions involving serious head injuries, gunshot wounds, and thoracic trauma.
  • Communicated openly and collaboratively with all healthcare staff to organize successful patient care.
  • Answered codes quickly and orchestrated efficient, skilled medical care.
  • Administered medications via oral, IV, and intramuscular injections and monitored responses.
  • Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
  • Managed over 30 staff members on shift in a 36 bed Level 3 Trauma Center.

Education

Bachelor of Science - Nursing

Grand Canyon University
Phoenix, AZ
05-2015

Associate of Science - Registered Nursing

College of The Sequoias
Visalia, CA
05-2012

Skills

  • Reviewing patient charts and collaborating with Risk Management and ER physicians stemming from patient complaints along with self made audits to improve patient outcomes utilizing Enterprise Security Risk Management (ESRM) and High Reliability Platform (HRP) daily
  • Inventory management
  • Emergency response
  • Business planning
  • Disciplinary techniques
  • Risk management
  • Clear communication
  • Operations management
  • Documentation and reporting
  • Expense tracking
  • Policy implementation
  • Partnership development
  • Employee onboarding

Accomplishments

  • Led Emergency Department and House Supervision teams through five successful CMS surveys in a 10-month period, effectively fulfilling both Director and Manager responsibilities in the absence of formal leadership.
  • Developed and launched a Student Nurse Extern Program, fostering early talent development; the program continues to thrive two years later as a key pipeline for recruitment and training.
  • Spearheaded position control changes that created cross-training opportunities for ER Nurse Leads into House Supervision roles, enhancing team versatility, improving patient outcomes, and streamlining interdepartmental workflows.

Certification

ACLS, BLS, PALS, TNCC

Timeline

Emergency Department and House Supervision Manager

Adventist Health Sierra Vista
05.2023 - Current

House Supervisor

Adventist Health Sierra Vista
07.2019 - 05.2023

ED Charge Nurse

Adventist Health Sierra Vista
10.2018 - 07.2019

ED Charge Nurse

Kaweah Delta Medical Center
05.2014 - 10.2018

Bachelor of Science - Nursing

Grand Canyon University

Associate of Science - Registered Nursing

College of The Sequoias

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Lauren Duarte