Lauren Dubinski
Customer Service Representative
Ridgeland,MS
Summary
Dedicated Customer Service professional (20+ years) with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
20
20
years of professional experience
Work History
Assistant Manager
Lost Pizza
Flowood, MS
07.2021 - Current
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Bar Manager
Outback Steakhouse
Flowood, MS
09.2015 - 06.2021
- Closed out cash register and prepared cashier report at close of business.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Maximized customer service by training staff, overseeing operations and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Improved customer service rankings by resolving issues quickly and accurately.
Customer Service Representative
Brightstar Cleaning
Flowood, MS
04.2009 - 05.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative
Autotote
Las Vegas, NV
02.1998 - 03.2001
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Implemented and developed customer service training processes.
Education
Associate of Science - Medical Insurance Coding
Antonelli College - Jackson
Flowood, MS07.2013
Associate of Science - Medical Insurance Billing
Virginia College
Jackson, MS05.2012
Skills
- Greet Guests
- Communication
- Administration and Reporting
- Accounting Techniques
- Managing Multiple Priorities
- Customer Service over 20 years
- Monetary Transactions
- Public Relations
- Accounts Payable and Accounts Receivable
- Orientating and Training
Timeline
Assistant Manager
Lost Pizza
07.2021 - Current
Bar Manager
Outback Steakhouse
09.2015 - 06.2021
Customer Service Representative
Brightstar Cleaning
04.2009 - 05.2015
Customer Service Representative
Autotote
02.1998 - 03.2001
Associate of Science - Medical Insurance Coding
Antonelli College - Jackson
Associate of Science - Medical Insurance Billing
Virginia College
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