Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lauren Dudley

Owings Mills,MD

Summary

Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Care Coordinator

Home Helpers Baltimore
09.2023 - Current
  • Used company software and databases to maintain records of services performed and patient conditions.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Supported patient care excellence via planning and interpretation of programs.
  • Maintains updated client information and files in the required software
  • Facilitates conversations and develop relationships with interdisciplinary care teams of clients
    (discharge planner, social worker, home health, hospice, etc.)
  • Document and follow hospitalizations and discharges of clients to ensure appropriate restart of care
  • Ensure all clients have their appropriate caregiver at their scheduled time
  • Assist with preparing and developing schedules of clients and care team professionals in the required
    software
  • Calls new care team professional after first shift worked and end of first week
  • Calls client after first shift and end of 1 st week care
  • Coordinates start of care procedures for new clients and new care team professionals
  • Monitors clock ins-clock outs – ensure information is updated daily for correct billing/payroll
  • Follow up on Incident Reports from clients and care team professionals within 24 hours, following
    guidelines
  • Schedule meetings with caregiver to review 60-day performance
  • Report needs for new caregivers to staffing coordinator/recruiter
  • Verified insurance eligibility and coverage for patients.
  • Entered patient demographic and insurance data into electronic medical record system.

Assistant Director of Assistant Living

Inspiration Memory Care
05.2022 - 04.2023
  • Worked closely with Manager to provide effective assistance for specific aspects of business operation.
  • Trained and mentored new employees on industry practices and business operations.
  • Worked with team leaders to arrange schedules based on production requirements and available resources.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Provided Caregiver and Med Techs with assistance in completing daily tasks, reducing daily burden on family members.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team.

Lead Registered Medical Assistant

Sinai Hospital Of Baltimore
03.2022 - 05.2022
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Taught patients about medications, procedures and care plan instructions.
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records.

Lead Medical Assistant

Ascension St. Agnes Hospital
11.2021 - 05.2022
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Assisted physicians and nurses with clinical procedures such as Punch biopsy and cyst drainage.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
  • Collected co-payments from patients for visits and completed daily cash deposits to secure funds.
  • Verified patient insurance coverage and collected required co-payments.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Prepared lab specimens for diagnostic evaluation.

Lead Medical Assistant

National Breast Center
06.2021 - 07.2021
  • Arranged surgeries with surgical centers, confirming times with patients and preparing admission and consent forms.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Prepared initial patient charts for admission.
  • Entered procedure codes and diagnosis codes into medical billing software.
  • Used (EMR) Allscripts to schedule appointments for doctor visits and procedures.

PSS/Medical Assistant

Physician For Women
03.2021 - 06.2021
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
  • Obtained pre- and post-treatment vital signs and weight.
  • Tested and recorded blood glucose levels.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Taught patients about medications, procedures, and care plan instructions.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.

Caregiver/Medication Technician

Arden Courts Memory Care
06.2018 - 03.2021
  • Explained treatment procedures, medications and diets to inform patient and patient's family of care and progress.
  • Reviewed patient progress to document effects of any prescribed medication.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Offering immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Interacted with patients and monitored vital signs during time of admission to report details to registered nurses.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Turned and repositioned patients to prevent bedsores.
  • Administered psychotropic medications and anxiety education to patients to provide mental health care.
  • Unpacked, sorted, counted and labeled all incoming medications to keep optimum inventory levels.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.

Education

School of Phlebotomy Vein Skills
Baltimore, OH

High School Diploma - undefined

Hereford High School
Parkton, MD
2003

Skills

  • Blood and Tissue Collection
  • Wound Care
  • Medication Administration
  • Treatment Room Preparation
  • Updating Medical Records
  • Diagnostic Testing
  • Multi-line Telephone System Operation
  • Routine Laboratory Testing
  • Appointment Scheduling
  • Data Entry
  • Patient Chart Tracking
  • Daily Production Reports
  • Business Administration
  • Staff Management
  • Employee Timesheet Processing
  • Scheduling and Coordination
  • Care Planning

Certification

  • PT - Phlebotomy Technician
  • RMA - Registered Medical Assistant
  • CMT - Certified Medication Technician
  • Assistant Living Manager Certified, Life Span Network

Timeline

Care Coordinator

Home Helpers Baltimore
09.2023 - Current

Assistant Director of Assistant Living

Inspiration Memory Care
05.2022 - 04.2023

Lead Registered Medical Assistant

Sinai Hospital Of Baltimore
03.2022 - 05.2022

Lead Medical Assistant

Ascension St. Agnes Hospital
11.2021 - 05.2022

Lead Medical Assistant

National Breast Center
06.2021 - 07.2021

PSS/Medical Assistant

Physician For Women
03.2021 - 06.2021

Caregiver/Medication Technician

Arden Courts Memory Care
06.2018 - 03.2021

School of Phlebotomy Vein Skills

High School Diploma - undefined

Hereford High School

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Lauren Dudley