Lauren Dudley
Baltimore,MD
Summary
Dedicated, energetic, and experienced administrative professional with excellent communication, organization, and strong leadership qualities, seeking opportunities in administration and support.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Community Development Coordinator
Emerge Inc
Columbia, MD
02.2024 - Current
- Assisted in implementing programs to meet needs of individuals with developmental disabilities.
- Increased community integration for clients with developmental disabilities by coordinating inclusive activities and events.
- Served diverse populations with varying diagnoses such as developmental disabilities, neurological disorders, orthopedic injuries, and mental health issues.
- Supported individuals with developmental disabilities in reaching their vocational goals through job coaching and skills development training sessions.
Care Coordinator
Home Helpers Baltimore
Baltimore, MD
09.2023 - Current
- Used company software and databases to maintain records of services performed and patient conditions.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintains updated client information and files in the required software
- Facilitates conversations and develop relationships with interdisciplinary care teams of clients
(discharge planner, social worker, home health, hospice, etc.) - Document and follow hospitalizations and discharges of clients to ensure appropriate restart of care
- Assist with preparing and developing schedules of clients and care team professionals in the required
software - Coordinates start of care procedures for new clients and new care team professionals
- Monitors clock ins-clock outs – ensure information is updated daily for correct billing/payroll
- Follow up on Incident Reports from clients and care team professionals within 24 hours, following
guidelines - Schedule meetings with caregiver to review 60-day performance
- Report needs for new caregivers to staffing coordinator/recruiter
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
Assistant Director of Assistant Living
Inspiration Memory Care
Lutherville, MD
05.2022 - 04.2023
- Worked closely with Manager to provide effective assistance for specific aspects of business operation.
- Trained and mentored new employees on industry practices and business operations.
- Worked with team leaders to arrange schedules based on production requirements and available resources.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Provided Caregiver and Med Techs with assistance in completing daily tasks, reducing daily burden on family members.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team.
Lead Registered Medical Assistant
Sinai Hospital Of Baltimore
Baltimore, MD
03.2022 - 05.2022
- Sanitized, restocked and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Taught patients about medications, procedures and care plan instructions.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
Lead Medical Assistant
Ascension St. Agnes Hospital
Baltimore, MD
11.2021 - 05.2022
- Provides first level problem resolution to providers via telephone by gathering and researching information
- Administer all types of services to provider within the business segment through telephonic inquires, written and/or electronic inquires and claims adjustments, if applicable. Appropriately document all client interactions according to established departmental procedures
- Obtained client medical history, including medication information, symptoms and allergies.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted physicians and nurses with clinical procedures such as Punch biopsy and cyst drainage.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Collected co-payments from patients for visits and completed daily cash deposits to secure funds.
- Verified patient insurance coverage and collected required co-payments.
- Prepared lab specimens for diagnostic evaluation.
Lead Medical Assistant
National Breast Center
Arlington, VA
06.2021 - 07.2021
- Arranged surgeries with surgical centers, confirming times with patients and preparing admission and consent forms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Prepared initial patient charts for admission.
- Entered procedure codes and diagnosis codes into medical billing software.
- Used (EMR) Allscripts to schedule appointments for doctor visits and procedures.
PSS/Medical Assistant
Physician For Women
Arlington, VA
03.2021 - 06.2021
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Obtained client medical history, including medication information, symptoms and allergies.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Obtained pre- and post-treatment vital signs and weight.
- Tested and recorded blood glucose levels.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Taught patients about medications, procedures, and care plan instructions.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Caregiver/Medication Technician
Arden Courts Memory Care
Towson, MD
06.2018 - 03.2021
- Explained treatment procedures, medications and diets to inform patient and patient's family of care and progress.
- Reviewed patient progress to document effects of any prescribed medication.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Offering immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Interacted with patients and monitored vital signs during time of admission to report details to registered nurses.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Turned and repositioned patients to prevent bedsores.
- Administered psychotropic medications and anxiety education to patients to provide mental health care.
- Unpacked, sorted, counted and labeled all incoming medications to keep optimum inventory levels.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
Education
School of Phlebotomy Vein Skills
Baltimore, OHCDL Class B - CDL
Baltimore City Community College
Baltimore, MD05.2025
High School Diploma - undefined
Hereford High School
Parkton, MD2003
Skills
- Blood and Tissue Collection
- Wound Care
- Medication Administration
- Updating Medical Records
- Diagnostic Testing
- Multi-line Telephone System Operation
- Routine Laboratory Testing
- Appointment Scheduling
- Data Entry
- Patient Chart Tracking
- Daily Production Reports
- Staff Management
- Employee Timesheet Processing
- Scheduling and Coordination
- Care Planning
- Vital Sign
- Alzheimer's and Dementia care
- Safe driving practices
- DOT regulations
- Air brake testing
- Defensive driving strategies
- Vehicle inspection
- Record keeping
- Teamwork and collaboration
Certification
- PT - Phlebotomy Technician
- RMA - Registered Medical Assistant
- CMT - Certified Medication Technician
- Assistant Living Manager Certified, Life Span Network
Timeline
Community Development Coordinator
Emerge Inc
02.2024 - Current
Care Coordinator
Home Helpers Baltimore
09.2023 - Current
Assistant Director of Assistant Living
Inspiration Memory Care
05.2022 - 04.2023
Lead Registered Medical Assistant
Sinai Hospital Of Baltimore
03.2022 - 05.2022
Lead Medical Assistant
Ascension St. Agnes Hospital
11.2021 - 05.2022
Lead Medical Assistant
National Breast Center
06.2021 - 07.2021
PSS/Medical Assistant
Physician For Women
03.2021 - 06.2021
Caregiver/Medication Technician
Arden Courts Memory Care
06.2018 - 03.2021
School of Phlebotomy Vein Skills
High School Diploma - undefined
Hereford High School
CDL Class B - CDL
Baltimore City Community College