Summary
Skills
Overview
Work History
Education
Timeline
Receptionist
Lauren Edwards

Lauren Edwards

Summary

Highly motivated and driven individual with an extensive variety of skills in a wide spectrum of fields of study. Demonstrates attention to detail and listens well while understanding what the goal is. Personable and professional demeanor while interacting with customers and future clients. Incredible relationship building skills to earn new revenue as well as maintaining sales numbers. Go-getter attitude while pursuing sales leads. Highly experienced leader in setting an example by being proactive during hourly shifts. Creative design experience implemented during, before, and after expo booths to catch the eye of potential clients. High scores for Hilton Hotel inspections. Promoted regularly due to performance and exceptional comment cards written by hotel guests. Consistently recognized for sales performance and excellence in customer service. Incredible vocabulary useful during correspondence with others by incoming/outgoing calls, emails, tours of property, and daily verbal communication.

Skills

  • Verbal and Written Communication
  • Critical Thinking
  • Operational Efficiency
  • Special Assignments
  • Sales Promotion
  • Membership Retention
  • Coordinate Events
  • Interpersonal Communication Skills
  • Reading Comprehension
  • Digital Marketing
  • Lead Generation
  • PowerPoint Presentations
  • Experienced in Microsoft, Windows, Google, and Apple Software Program
  • Microsoft Office
  • Dictation and Transcription
  • Multitasking and Time Management
  • Website Updating
  • Appointment Booking
  • Electronic and Paper Filing
  • Preparing Contracts
  • Organized and punctual
  • Professional and effective verbal communication

Overview

10
10
years of professional experience

Work History

Gym Manager

Anytime Fitness
08.2016 - 05.2019
  • Trained employees on general procedures, gym rules and duties.
  • Generated leads through sales promotions and word-of-mouth.
  • Promptly attended to guest needs concerning fitness room, dressing rooms and studio area.
  • Developed sales strategies and coached staff on selling tactics to maintain high percentage of membership enrollments.
  • Demonstrated strong knowledge of all fitness equipment and explained to customers how to properly use each machine.
  • Responded promptly to customer issues and resolved problems through effective communication and decision making skills.
  • Implemented effective social media strategies to facilitate new business and promote patronage in existing customers.
  • Trained newly hired employees, offering insight into job duties and providing positive feedback on work.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Increased membership percentage within the first six months of employment and throughout the following years while employed.

Sales Coordinator

Doubletree By Hilton
06.2009 - 08.2013
  • Professionally and efficiently conducted the sales office as well as day to day inner workings and tasks.
  • Answered incoming sales calls for prospects, clients, customers, guests, and worldwide companies.
  • Opened and closed sales on all events, weddings, guest room blocks, & meetings.
  • Attended surrounding bridal show expos to create an enticing booth to generate contact information for the upcoming years bride-to-be's.
  • Created banquet event orders in Microsoft Excel for upcoming events menu choices, serving times, and pricing.
  • Distributed and reviewed banquet event orders to Head Chef and banquet staff during BEO Meeting.
  • Generated sales leads by researching reoccurring company events, sports tournaments, holiday parties, meetings, company workshops, educational events, as well as upcoming weddings, receptions, rehearsal dinners, bridal showers, and baby showers.
  • Scheduled and conducted taste testing meetings to encourage choices for menu items for booked events.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Improved productivity by increasing customer communication and responding to feedback.
  • Head of the C.A.R.E. group committed to building a strong team of employees using comradery, fun gatherings after work hours, and providing refreshments in morning, afternoon, and evening settings.
  • Gained knowledge on customer service, software programs, and proper ways to run all areas of hotel by becoming a student of Hilton University and completing classes.
  • Used Microsoft Excel to create diagram of set up for event and receptions inside the Magnolia Grand Ballroom, Capitol Room, Bella Vista, Rose Room, and Vinca Room to ensure proper space for the utmost comfortable setting during events.
  • Excellent communication skills, both verbal and written.
  • Skilled at working independently and collaboratively in a team environment.

Education

Personal Trainer - Health, Fitness, And Nutrition

N.A.S.M. National Academy of Sports Medicine
Gilbert, AZ
03.2019

Timeline

Gym Manager

Anytime Fitness
08.2016 - 05.2019

Sales Coordinator

Doubletree By Hilton
06.2009 - 08.2013

Personal Trainer - Health, Fitness, And Nutrition

N.A.S.M. National Academy of Sports Medicine

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