LAUREN EDWARDS
LAS VEGAS,NV
Summary
20+ years of extensive high-quality experience in customer service Front desk, scheduling, referrals, insurance verification, prior authorizations, spreadsheets Data entry and handled heavy volume of outgoing and incoming phone calls in a call center environment & work from home Ability to communicate courteously and tactfully with the public, colleagues, and supervisors Effective communicate verbally and electronically Office Administration filing, typing, data entry, computer savvy Attention detail, excellent listener to customer concerns Good interpersonal and organization skills
Overview
4
4
years of professional experience
Work History
Medical Receptionist
Dignity Health Medical
Las Vegas, NV
05.2024 - Current
- Greeted and checked in patients, updating patient information in computer system.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Answered phones promptly and directed calls appropriately.
- Processed referrals for specialist care when requested by physicians or patients.
- Verified insurance coverage for appointments and collected co-payments as required.
Customer Service Representative
Marathon Health
Las Vegas
01.2023 - Current
- Answer high volumes of incoming calls with a courteous and professional demeanor
- Resolve customers inquires regarding their insurance membership account and make any changes with address or Specialty doctors near patient home or any PCP changes
- Provided guidance to members on how best to use products or services offered by the organization.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Responded promptly to emails from members seeking assistance.
- Assisted with the opening of new accounts and processed account maintenance requests.
Customer Service Representative
RemX Specialty Staffing
Las Vegas, NV
11.2021 - 12.2022
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Coordinated with customers regarding order of their diabetic supply changes, cancellations, and returns.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Performed outbound calling campaigns to promote new products or services.
Scheduling Coordinator
Desert Radiology
Las Vegas, NEVADA
02.2020 - 01.2021
- Coordinated patient appointments with physicians, hospitals and other healthcare facilities.
- Resolved any conflicts or issues related to scheduling errors or missed appointments.
- Scheduled diagnostic tests such as X-rays, CT scans, ultrasounds and MRIs for patients.
- Verified insurance coverage for radiology procedures to ensure accurate billing practices.
- Provided excellent customer service by answering inquiries in a timely manner.
Education
Vocational School -
Wyo-Tech Institute Of Long Beach CA
01.2004
H.S. Diploma -
Carson High School
01.1996
Skills
- Medical Charting
- Billing support
- HIPAA Compliance
- Insurance Verification
- Medical Terminology
- Data Entry
- Data Collection
- Appointment Scheduling
- Complaint resolution
- Credit card payment processing
- Problem-solving abilities
- Customer Service
- Analytical abilities
Timeline
Medical Receptionist
Dignity Health Medical
05.2024 - Current
Customer Service Representative
Marathon Health
01.2023 - Current
Customer Service Representative
RemX Specialty Staffing
11.2021 - 12.2022
Scheduling Coordinator
Desert Radiology
02.2020 - 01.2021
Vocational School -
Wyo-Tech Institute Of Long Beach CA
H.S. Diploma -
Carson High School
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