Lauren Edwards
San Francisco,USA
Summary
Versatile and compassionate professional with a strong background in customer service, healthcare support, and childcare. Known for delivering personalized care, fostering positive client interactions, and maintaining a calm, solutions-focused approach in fast-paced environments. Demonstrates excellent communication, organizational, and multitasking skills, with a natural ability to connect with people of all ages and backgrounds. Committed to providing high-quality service and support across a variety of settings.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Family Support Caregiver
Self Employed Services
03.2025 - Current
- Citywide layoffs impacted roles at the City and County of San Francisco.
- During this time, have actively pursued professional certifications and provided temporary family caregiving support, while remaining engaged in job search efforts.
9920 Public Service Aide
City & County of San Francisco
01.2024 - 03.2025
- Supported two departments: ChartField Administration, and Supplier Management.
- ChartField Administration: Processed budget approvals using Excel and PeopleSoft; reviewed, and proofread internal articles.
- Supplier Management: Created and maintained Supplier and Bidder IDs, converted Bidder IDs to Supplier IDs, and generated User IDs for small businesses using Microsoft Excel, Outlook, and PeopleSoft.
Practice Coordinator 2
UCSF Medical Center
02.2022 - 01.2024
- Processed over 100 weekly referrals in APeX, verifying insurance and inputting diagnoses using CPT-4 and ICD-10 codes.
- Scheduled new patient visits, follow-ups, and hospital discharges, ensuring timely access for over 100 patients weekly.
- Communicated with diverse patient populations, using AIDET to foster a supportive and respectful environment.
- Managed medical records via RightFax, Media Manager, and ROI forms in compliance with HIPAA policies.
- Supported Allergy & Immunology and Infectious Disease clinics; resolved patient concerns, and coordinated interdepartmental care.
Teaching Assistant
Belmont Oaks Academy
08.2021 - 12.2021
- Presented comprehensive lessons to kindergartners utilizing visual and audio aids for enhanced learning.
- Instructed students in mathematics, reading, and writing to develop foundational skills.
- Led classroom activities for incoming first graders at Martin Elementary School, supporting their transition from pandemic-era kindergarten learning.
- Developed and facilitated interactive projects and mindfulness exercises to promote social-emotional growth, and active learning.
- Provided academic and emotional support to students from underprivileged communities, helping them prepare for the upcoming school year.
Intern
County Of San Mateo
06.2021 - 07.2021
- Led classroom activities for incoming first graders at Martin ElementarySchool, supporting their transition from pandemic-era kindergarten learning.
- Developed and facilitated interactive projects and mindfulness exercisesto promote social-emotional growth, and active learning.
- Provided academic and emotional support to students from underprivileged communities, helping them prepare for the upcoming school year.
Teaching Assistant
Mills Montessori
09.2019 - 03.2021
- Supported daily childcare and educational activities for children aged preschool through 1st grade.
- Designed and delivered age-appropriate learning materials to promote cognitive and social development.
- Led group activities, supervised nap time, and maintained a structured, safe classroom environment.
- Adapted teaching approaches to meet varying learning needs and developmental levels.
- Supported students with individual learning needs and academic challenges.
Cashier & Operations Consultant
Sephora
04.2018 - 09.2019
- Operated the cash register to process customer transactions efficiently and accurately.
- Organized and restocked merchandise on the sales floor to maintain brand standards and product accessibility.
- Unloaded and processed shipment boxes, ensuring timely and accurate inventory placement.
- Set up end caps and product displays to highlight new launches and promotional items, following visual merchandising guidelines.
- Provided personalized customer service, including bra fittings, and size measurements to ensure proper product selection.
Sales Associate
Victoria's Secret
04.2017 - 09.2017
- Operated a point-of-sale (POS) system to process purchases, returns, and exchanges accurately.
- Maintained a clean, organized sales floor by restocking merchandise, setting visual displays, and ensuring fitting room standards were met.
- Delivered excellent customer service by assisting shoppers with product selection, sizing, and styling needs.
Sales Associate
DSW
12.2016 - 03.2017
- Provided customer service in the fitting room, assisting shoppers with merchandise and inquiries.
- Maintained and organized the sales floor during seasonal transitions from spring to summer apparel, and footwear.
Sales Associate
Macy's
09.2016 - 11.2016
- Provided attentive customer service by assisting shoppers in findingproducts that met their needs and preferences.
- Maintained an organized and visually appealing sales floor through regular restocking and merchandise arrangement.
- Supported fitting room upkeep and ensured a clean, welcomingshopping environment.
Sales Associate
Nordstrom
06.2016 - 08.2016
- Assisted customers in selecting footwear that matched their fit, comfort, and style needs.
Operated the cash register to process sales, handle returns, and provide prompt checkout experiences.
Returned shoes to stock, and maintained organization and cleanliness in the backroom and sales floor areas to support smooth operations.
Sales Associate
Marshalls
05.2016 - 06.2016
- Provided customer service in the fitting room, assisting shoppers with merchandise and inquiries.
Maintained and organized the sales floor during seasonal transitions from spring to summer apparel and footwear.
Supported store presentation standards to enhance the shopping experience and drive sales.
Intern
City & County Of San Francisco
06.2015 - 08.2015
- Completed summer internships with the Department of Building Inspection, the Department of Public Works, and the San Francisco Redevelopment Agency through the Project Pull internship program.
- Performed administrative duties, including organizing files, scanning/faxing documents, and setting up digital records using numerical and alphabetical systems.
- Answered phones, scheduled appointments, and supported day-to-day office operations.
- Collaborated in teams to develop eco-friendly project proposals and presented them to city officials; selected projects were chosen for implementation.
Education
Bachelor of Arts - Psychology
San Francisco State University
San Francisco01-2019
Skills
- Customer service
- Communication
- Problem solving
- PeopleSoft
- Patient care
- Microsoft
Certification
D2 Water Distribution Operator, In Progress
Timeline
Family Support Caregiver
Self Employed Services
03.2025 - Current
9920 Public Service Aide
City & County of San Francisco
01.2024 - 03.2025
Practice Coordinator 2
UCSF Medical Center
02.2022 - 01.2024
Teaching Assistant
Belmont Oaks Academy
08.2021 - 12.2021
Intern
County Of San Mateo
06.2021 - 07.2021
Teaching Assistant
Mills Montessori
09.2019 - 03.2021
Cashier & Operations Consultant
Sephora
04.2018 - 09.2019
Sales Associate
Victoria's Secret
04.2017 - 09.2017
Sales Associate
DSW
12.2016 - 03.2017
Sales Associate
Macy's
09.2016 - 11.2016
Sales Associate
Nordstrom
06.2016 - 08.2016
Sales Associate
Marshalls
05.2016 - 06.2016
Intern
City & County Of San Francisco
06.2015 - 08.2015
Bachelor of Arts - Psychology
San Francisco State University