Lauren Ehlinger
New York,United States
Summary
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. Well-versed mixologist with diverse menu of memorized drink recipes.
Overview
16
16
years of professional experience
Work History
Lead Bartender
Head Bartender
Bar Grazie
06.2023 - Current
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
- Developed strong rapport with patrons, resulting in repeat business and increased loyalty.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Completed requisitions to maintain required stock par levels.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Kept bar presentable and well-stocked to meet customer needs.
- Helped management plan and serve bar menu exceeding customer expectations.
- Assisted with inventorying beverage stock and bar supplies.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Handled establishment social media accounts, increasing customer traffic and bolstering business.
- Served high customer volumes during special events, nights, and weekends.
Bartender / Head Server
Fanatico Italian Bistro
01.2012 - 09.2020
- Increased number of regular customers by building rapport with new customers and providing highest quality of service
- Served guests and recommended beverage pairings to accompany their dishes along with hosting private parties
- Memorized extensive cocktail recipes and drink variations, along with full food menus with demonstrated mastery of each.
- Followed strict recipes and drink measurements to minimize product used.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Server
The Crescent Beach Club
06.2008 - 12.2011
- Achieved an average sales increase on guest checks through consistent upselling
- Supported the team by picking up extra shifts and remaining flexible in scheduling.
Education
Bachelors Degree - Business
SUNY Old Westbury
Old Westbury, NY01.2012
Skills
- Cross-Functional
- Creative Thinking
- Fast Pace
- Flexible
- Business Operations
- Micros POS
- Touch Bistro
- High Volume Bartending
- Serving
- Wine & Beverage
- Mixology
- Customer service expertise
Timeline
Head Bartender
Bar Grazie
06.2023 - Current
Bartender / Head Server
Fanatico Italian Bistro
01.2012 - 09.2020
Server
The Crescent Beach Club
06.2008 - 12.2011
Lead Bartender
Bachelors Degree - Business
SUNY Old Westbury