Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lauren E. Johnson

Saint Francisville,LA

Summary

Dynamic office manager with expertise in administration and compliance at Temple Design. Proven track record in optimizing workflows and enhancing customer service. Proficient in QuickBooks and Microsoft Office Suite, demonstrating strong communication and organizational skills. Successfully managed financial transactions and improved operational efficiency, ensuring timely delivery and client satisfaction.

Overview

12
12
years of professional experience

Work History

Office Manager

Temple Design
St. Francisville, LA
06.2022 - Current
  • Create purchase orders, estimates, invoices, and enter billing in QuickBooks.
  • Complete bid applications and proposals for prospective clients.
  • Record sales receipts and customer payments, ensuring accurate financial tracking.
  • Monitor daily order status; proactively resolve issues to meet delivery deadlines.
  • Research and source promotional items tailored to client branding needs.
  • Manage all incoming calls and ensure timely communication and customer service.
  • Perform daily bank deposits and manage financial transactions.
  • Maintain office systems, procedures, and workflow optimization.
  • Oversee day-to-day office operations and provide leadership to administrative support.
  • Address internal management concerns and implement innovative office solutions.

Administrative Assistant

Provident Resources Group Inc.
Baton Rouge, LA
08.2021 - 05.2022
  • Serve as first point of contact for visitors and incoming calls; direct and screen as appropriate.
  • Coordinate calendars, meetings, and travel arrangements for executives and team members.
  • Maintain physical and electronic records using SharePoint and ensure document compliance.
  • Manage office supplies, equipment inventory, mail distribution, and logistics (FedEx, certified mail, etc.).
  • Support corporate compliance by tracking and submitting required reports and filings.
  • Assist with construction requisitions and maintain compliance and retention files.
  • Handle document preparation, proofreading, and distribution of confidential materials.
  • Analyze and improve office procedures to enhance efficiency and cost-effectiveness.
  • Ensure entity maintenance and statutory filings are completed on schedule.
  • Perform additional administrative and operational support tasks as needed.

Title Specialist (Contract)

Insurance Auto Auctions (IAA)
Baton Rouge, LA
09.2020 - 07.2021
  • Processed and reassigned vehicle titles for auctions, ensuring compliance with multi-state DMV regulations.
  • Verified VINs, odometer readings, lien releases, and resolved discrepancies or fraudulent activity.
  • Maintained accurate title records and conducted regular audits in line with current laws.
  • Prepared and filed lien instruments, paid collateral letters, and released title documents to members.
  • Managed title processing, documentation, and inventory for insurance and remarketing partners.
  • Trained and supported DMV/title staff while identifying process improvements and inventory reduction opportunities.
  • Delivered responsive customer service via phone, email, and in person across internal and external channels.

Flight Attendant & Administrative Assistant

In-Flight Crew Connections
06.2017 - 08.2020
  • Company Overview: Contract with Dow Chemical Corporate Aviation
  • Scheduled drone inspections and managed department calendar and correspondence.
  • Organized documentation, created reports and maintained supply inventory.
  • Coordinated internal communications and prepared meeting materials.
  • Served as flight attendant for Dow Corporate Aviation, ensuring passenger safety and comfort.
  • Assisted passengers with boarding, provided refreshments, and managed emergency protocols.
  • Contract with Dow Chemical Corporate Aviation

Flight Attendant

SkyWest Airlines
05.2016 - 05.2017
  • Ensured passenger safety through preflight checks, safety demonstrations, and emergency preparedness.
  • Delivered exceptional in-flight service, including food, beverage, and onboard sales.
  • Responded to medical and emergency situations with calm professionalism.
  • Assisted passengers with seating, luggage, and special needs.
  • Maintained clean, organized cabin and ensured compliance with FAA regulations.
  • Attended preflight briefings and coordinated with crew for smooth flight operations.
  • Completed safety reports and maintained accurate flight documentation.
  • Demonstrated strong teamwork, independence, and adaptability in high-pressure environments.
  • Met physical and scheduling demands, including global travel and emergency duties.

Tax Intern

H&E Equipment Services – Corporate Office
03.2015 - 04.2016
  • Assisted with sales and use tax compliance, property tax mailings, and exemption certificate processing.
  • Supported tax filings and audits by preparing data reports, schedules, and documentation.
  • Reviewed financial statements and supporting documents to help determine eligibility for bad debt deductions.
  • Applied IRS guidelines to assess deductibility and ensure compliance with federal tax regulations.
  • Maintained accurate records of bad debt cases, including collection efforts and financial documentation.
  • Reconciled general ledger accounts related to bad debts and doubtful accounts.
  • Collaborated with accounting teams to identify and properly account for bad debt expenses.

Administrative Assistant

State Farm Insurance
06.2013 - 02.2015
  • Scheduled client appointments and managed calendars for insurance agents and team members.
  • Handled incoming calls, directed inquiries, and provided support to clients and office visitors.
  • Prepared and distributed professional correspondence, reports, proposals, and presentation materials.
  • Maintained accurate client records, contact lists, and filing systems for insurance documents.
  • Assisted with payroll, processed cash deposits, and reconciled expense reports.
  • Ordered office supplies and coordinated with vendors to maintain cost-effective operations.
  • Supported internal performance reporting by compiling data, ensuring accuracy, and creating presentation drafts.
  • Acted as a liaison between clients and internal teams, ensuring timely communication and service delivery.

Education

Bachelor of Science - Mathematics

Louisiana State University Alexandria
Alexandria, Louisiana
12.2025

High School Diploma -

Central High School
01.2010

Mathematics

Southeastern Louisiana University
Hammond, LA

Skills

  • Office administration expertise
  • Proficient in Microsoft Office Suite and SharePoint
  • Calendar scheduling and travel logistics
  • Customer service excellence and communication proficiency
  • Document preparation with records oversight
  • Compliance documentation reporting
  • Data entry with inventory control
  • Supply chain efficiency management
  • Prioritization and time optimization

Timeline

Office Manager

Temple Design
06.2022 - Current

Administrative Assistant

Provident Resources Group Inc.
08.2021 - 05.2022

Title Specialist (Contract)

Insurance Auto Auctions (IAA)
09.2020 - 07.2021

Flight Attendant & Administrative Assistant

In-Flight Crew Connections
06.2017 - 08.2020

Flight Attendant

SkyWest Airlines
05.2016 - 05.2017

Tax Intern

H&E Equipment Services – Corporate Office
03.2015 - 04.2016

Administrative Assistant

State Farm Insurance
06.2013 - 02.2015

Bachelor of Science - Mathematics

Louisiana State University Alexandria

High School Diploma -

Central High School

Mathematics

Southeastern Louisiana University

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