Lauren Elizabeth Howe
Orlando,FL
Summary
I am a highly motivated professional with a Master’s degree in Business Administration, specializing in Human Resources. I have extensive experience in sales and management, and some experience with HR responsibilities during my role as a manager. I excel at guiding and managing multiple roles, leading teams, and consistently delivering exceptional customer service and staff management. With a broad background across diverse industries, including food and beverage, retail, and healthcare, I have developed a versatile skill set, including large-scale operations management. I thrive in dynamic environments and drive organizational success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Program Manager
Bloom Insurance
03.2023 - Current
- Lead and supervise a team of Licensed Health Plan Advisors and Floor Managers, ensuring high levels of performance and compliance.
- Collaborate with the team and clients to establish and meet sales goals through strategic action plans.
- Manage timecards, budgets, and sales incentives, optimizing team efficiency.
- Develop training materials and resources, ensuring team members are well-equipped to succeed.
- Act as a liaison between departments, facilitating communication and supporting team success.
Floor Manager
Bloom Insurance
09.2022 - 03.2023
- Coached and mentored agents to improve performance, with a focus on individual areas of growth.
- Designed and implemented action plans to align with program goals and sales targets.
- Ensured that agents were consistently updated on program changes and met sales quotas.
Licensed Health Plan Advisor
Bloom Insurance
08.2020 - 09.2022
- Guided clients in selecting the most suitable health plans based on their individual needs, ensuring a personalized experience.
- Delivered exceptional customer service for clients making changes to their plans or requiring assistance.
- Maintained full compliance with local and state insurance regulations during client enrollments.
- Recognized as a top performer, achieving the highest sales during both seasons.
Barista
Starbucks
01.2017 - 02.2021
- Upheld and enforced state and federal food and beverage standards, ensuring compliance and safety.
- Fostered a culture of ethical conduct and safety, contributing to a positive team environment.
- Addressed customer needs with a solution-focused approach, including providing information about community resources.
Barista
Starbucks
05.2015 - 12.2016
- Managed competing priorities to maintain an exceptional customer-first experience.
- Developed strong organizational and leadership skills in preparation for management roles.
- Participated in and supported Starbucks-sponsored community initiatives.
Cashier
Target
09.2014 - 05.2015
- Consistently exceeded credit card sales quotas, maintaining leadership status for store card sales.
- Cross-trained to support checkout and café operations, ensuring smooth store functions.
- Delivered exceptional customer service, building rapport with guests and enhancing their shopping experience.
Crew Member
McDonald's Corporation
01.2014 - 07.2014
- Provided exemplary customer service to a diverse customer base, resolving concerns and improving satisfaction.
- Demonstrated a solution-oriented approach, earning recognition for potential management track opportunities.
Education
Master of Business Administration - Human Resources
Louisiana State University, Shreveport
10-2024
Bachelor of Arts - Political Science, International Studies
Arizona State University
12-2019
High School Diploma -
Cartersville High School
05-2014
Skills
- Communication & Customer Service: Expertise in creating positive customer experiences and resolving concerns efficiently
- Leadership & Staff Management: Strong background in coaching and mentoring, leading teams to success
- Microsoft Office Suite: Advanced proficiency in Word, Excel, PowerPoint, and Outlook
- Salesforce: 3 years of experience in CRM management and reporting
- Technology Proficiency: Familiar with all Adobe software and comfortable with both Mac and Windows environments
Certification
- Certifications from goskills.com:
- Customer Service Training
- Microsoft Teams Training
- Project Meetings
- Business Writing Skills
- Delivering Effective Criticism
- Leadership Training
- Listening Skills
- Microsoft Excel
- Remote Work Communication Skills
- Speaking Skills for Leaders
Timeline
Program Manager
Bloom Insurance
03.2023 - Current
Floor Manager
Bloom Insurance
09.2022 - 03.2023
Licensed Health Plan Advisor
Bloom Insurance
08.2020 - 09.2022
Barista
Starbucks
01.2017 - 02.2021
Barista
Starbucks
05.2015 - 12.2016
Cashier
Target
09.2014 - 05.2015
Crew Member
McDonald's Corporation
01.2014 - 07.2014
Master of Business Administration - Human Resources
Louisiana State University, Shreveport
Bachelor of Arts - Political Science, International Studies
Arizona State University
High School Diploma -
Cartersville High School