Summary
Overview
Work History
Education
Skills
Timeline
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Lauren Ellis

Wilson,NC

Summary

Dynamic Catering Coordinator with a proven track record at Marty's Barbecue, excelling in client relationship management and event logistics. Enhanced customer satisfaction through effective problem-solving and timely communication, resulting in increased repeat business. Skilled in catering sales management and adept at maintaining vendor relations to drive revenue growth.

Overview

4
4
years of professional experience

Work History

Catering Coordinator

Marty's Barbecue
02.2024 - Current
  • Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
  • Improved client satisfaction by promptly addressing concerns and providing excellent customer service.
  • Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
  • Assisted in recruitment efforts for open positions within the restaurant, ensuring selection of highly skilled and motivated professionals.
  • Increased repeat business through strong relationship-building with clients and vendors.
  • Maintained high standards of food safety, consistently adhering to all health regulations and guidelines.
  • Elevated guest experience by attentively addressing dietary restrictions and special requests from attendees.
  • Solicited, negotiated and booked new and repeat business through previous clients, local businesses and event management companies to maximize catering revenue and meet and exceed goals.
  • Communicated with customers to review catering goals and budget, deliver quotes and proposals, schedule event and carry out catering needs as contracted.
  • Managed payroll processing for all employees, ensuring timely and accurate payment distribution.
  • Experienced in creating and maintaining spreadsheets for tracking and reporting

Bookkeeper

AH Therapeutic Equine & Equestrian
01.2024 - Current
  • Maintained and processed invoices, deposits, and money logs.
  • Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
  • Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
  • Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
  • Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
  • Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
  • Posted daily receipts and payments in accordance with corporate protocols.
  • Established QuickBooks accounting system to reflect accurate financial records.
  • Implemented a more efficient filing system for financial documents, improving accessibility and organization.

Front End Manager

Marty's Barbecue
09.2022 - Current
  • Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
  • Monitored cash drawers in eight checkout stations to verify adequate cash supply.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Recorded financial transactions and performed account reconciliations.
  • Created, prepared, and delivered reports to various departments.
  • Reviewed financial reports and trend forecasts.
  • Oversaw cashier operations, bookkeeping, and security.
  • Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.

Server

The Flying Burrito
02.2021 - 08.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Education

Business Associate -

Wake Technical Community College
Raleigh, NC

Leesville Road High School
Raleigh, NC

Skills

  • Customer service
  • Time management
  • Catering sales management
  • Versatile problem-solving
  • Client relationship management
  • Vendor communications
  • Order processing
  • Vendor relations
  • Event logistics
  • Invoice filing

Timeline

Catering Coordinator

Marty's Barbecue
02.2024 - Current

Bookkeeper

AH Therapeutic Equine & Equestrian
01.2024 - Current

Front End Manager

Marty's Barbecue
09.2022 - Current

Server

The Flying Burrito
02.2021 - 08.2022

Business Associate -

Wake Technical Community College

Leesville Road High School

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Lauren Ellis