Lauren Enriquez

Team Member -(2020-2023)

• Greeted customers promptly and took orders to keep flow of traffic moving.
• Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
• Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
• Accurately operated cash register to process customer payments.
• Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
• Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.

Team Leader-(2023-current)

• Managed and motivated employees to be productive and engaged in work.
• Maintained a professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Responded to customer inquiries and concerns with empathy and professionalism, working to resolve issues in a timely manner.
• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.