LAUREN ESTRADA
Turlock,CA
Summary
Professional service manager adept at overseeing daily operations and enhancing customer experiences. Proven track record in team collaboration, problem-solving, and adapting to changing demands. Strong skills in leadership, conflict resolution, and operational efficiency. Known for reliability and consistently delivering results.
Overview
18
18
years of professional experience
Work History
Assistant Service Manager & Dispatch
TOYOTA MATERIAL HANDLING
01.2021 - Current
- Lead a team of10 field technicians, managing repair and fleet support for material handling equipment
- Collaborated with customers and technicians for emergency service calls, prioritizing and scheduling effectively
- Build the technician’s daily schedule, as well as collaborate with the customer and technicians for emergency service calls to get prioritized
- Processed and tracked Repair Quotes, while maintaining thorough documentation on statuses of receiving necessary parts to ensure accurate scheduling of needed repairs
- Issued invoices, obtained purchase orders, and resolved billing disputes, ensuring smooth financial transactions
- Collaborated with customers and third-party vendors, providing detailed repair quotes and managing repair schedules
- Championed various service bulletins and warranty campaigns, contributing to overall service excellence
- Responded promptly to emergency service calls, ensuring a high level of customer satisfaction
Assistant Manager/Client Relationship Consultant
U.S. BANK
01.2017 - 01.2021
- Established and nurtured long-term customer relationships by understanding unique needs and recommending suitable products and services
- Managed account monitoring, provided loan rate quotes, and facilitated loan approvals
- Conducted appointment scheduling and actively followed up with customers regarding loan statuses
- Fostered Interdepartmental relations by providing administrative support for appointments, reappointments, and referrals
- Processed and tracked loans, while maintaining thorough documentation in compliance with company guidelines
- Assembled materials for appointments and loan applications as well as new accounts, ensuring accuracy and completeness
- Maintained meticulous records documenting loan application processes in compliance with company guidelines
Client Service Rep/Pharmacy Tech
VCA24 Hour Emergency Veterinary Hospital
01.2015 - 01.2017
- Scheduled appointments for doctors and veterinary technicians, demonstrating strong organizational skills
- Provided detailed estimates and pricing information for procedures and services
- Demonstrated great attention to detail and accuracy when filling prescriptions for patients
Supervisor/Customer Service
Brenden Theatres
01.2007 - 01.2015
- Supervised a staff of20 employees, handling customer complaints and ensuring daily inventory accuracy through attention to detail
Education
Forensic Anthropology
Modesto Junior College
Modesto, CASkills
- Customer service
- Team leadership
- Problem solving
- Service coordination
- Staff supervision
- Operational efficiency
- Schedule management
- Decision making
- Client retention
Timeline
Assistant Service Manager & Dispatch
TOYOTA MATERIAL HANDLING
01.2021 - Current
Assistant Manager/Client Relationship Consultant
U.S. BANK
01.2017 - 01.2021
Client Service Rep/Pharmacy Tech
VCA24 Hour Emergency Veterinary Hospital
01.2015 - 01.2017
Supervisor/Customer Service
Brenden Theatres
01.2007 - 01.2015
Forensic Anthropology
Modesto Junior College
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