Lauren Evans
Ball Ground,GA
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
13
13
years of professional experience
Work History
Supervisor
Kohl's
09.2022 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Starbucks/food Service
Target
11.2018 - 12.2022
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Developed and maintained positive relationships with customers to enhance service.
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Customer Service Associate
Sam's Club
03.2011 - 10.2015
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided training and support to new associates to help provide high-quality customer service.
- Responded to customer calls and emails to answer questions about products and services
Education
High School Diploma -
Legacy Home School
Canton, GA05.2010
Skills
- Store Opening and Closing Procedures
- Sales Professional
- Updating Stakeholders
- Strategic Planning
- Time Management
- Merchandising
Timeline
Supervisor
Kohl's
09.2022 - Current
Starbucks/food Service
Target
11.2018 - 12.2022
Customer Service Associate
Sam's Club
03.2011 - 10.2015
High School Diploma -
Legacy Home School
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