Lauren Evans
Belleville,IL
Summary
High-achieving and dedicated Human Resource professional with extensive experience in client relations, project management and strategic decision making. Skilled at devising innovative solutions to solve business, staff, and technology problems. Adept at relationship building, completing multiple tasks simultaneously, conflict resolution, and negotiating with customers and clients. Eager to advance business goals through careful team management.
Overview
11
11
years of professional experience
Work History
Operations Coordinator
Gore Contracting
Saint Louis, Missouri
03.2021 - Current
- Communicated effectively-written and verbally-with key stakeholders and clients to determine project requirements and objectives.
- Identified staff needs such as resources, timelines, and budgets by reviewing project objectives and schedules to ensure deadlines are met with established quality standards.
- Ensured compliance with OSHA policies and city ordinances throughout each project's lifecycle.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Designed and developed corporate website: optimized the web pages for better search engine visibility, created content for company website, and integrated third-party APIs.
Store Manager
Barnes and Noble College-Lindenwood University
Belleville, Illinois
02.2018 - 11.2019
- Reviewed financial statements and other performance data to measure productivity, goal achievement, identify areas for improvement, and minimize shrinkage.
- Maintained staff success by clearly communicating, coaching, and corrective counseling employees on company policies to ensure consistency in compliance, safety, and customer satisfaction.
- Managed stock and inventory levels- consistently lifting up to 60 pounds of product-made key decisions about inventory control, and implemented appropriate processes to keep quantities well-stocked.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities by using excellent verbal, written, and listening skills.
Operations Manager
Barnes and Noble College-SWIC
Belleville, Illinois
06.2016 - 01.2018
- Maintained a working knowledge of all departments in the store and provided daily support, direction, and guidance to customers and team members.
- Resolved customers issues and complaints in-store, electronically, and by telephone in a timely manner to ensure customer satisfaction.
- Communicated with supervisors to identify areas of improvement such as: track project performance, employee productivity, and sales goals.
- Monitored Loss Prevention and assisted with development of corrective plans to address and improve deficiencies.
- Managed Accounts Receivable records and ensured all credits and collections were applied, uncollectible amounts were accounted for, and miscellaneous differences were cleared.
Chemical Specialist
United States Army National Guard
Shiloh, IL
01.2013 - 06.2016
- Trained, mentored and coached over 200 service members on firearms and various equipments; developed assessments to evaluate soldiers' knowledge of course material to ensure team success and understanding.
- Worked successfully with a diverse group of team members to proficiently accomplish unit objectives.
- Lead and conducted exercises in the event of biological, chemical, or nuclear disasters to create defenses against those threats or natural disasters.
- Provided guidance to subordinates and implemented policies to improve moral while maintaining discipline and safety-accountable for their success and failures pertaining to unit goals.
Administrative Assistant
Southwestern Illinois College Graphic Communications & Web Development
Belleville, IL
08.2014 - 05.2016
- Created , coordinated, and promoted various campus events for 3 campuses district wide. Provided support to campus' organizations for all their events needs.
- Tracked and filed documentation for approximately 100 campus offices, clubs and organizations-responding promptly to inquires via email, in-person, or phone.
- Composed and proofread correspondences from College Activities, screened telephone calls, scheduled meetings as needed, and developed forms and procedures to improve office efficiency and effectiveness.
- Maintained confidentiality and organization of sensitive data in accordance with company policies.
Education
Associate of Applied Science - Information Technology Project Management
Southwestern Illinois College
Belleville, IL12-2024
Bachelor of Arts - Human Resources Management
Lindenwood University
Saint Charles, MO03-2020
Associate of Arts -
Southwestern Illinois College
Belleville, IL05-2016
Skills
- Compliance Monitoring
- Resource Allocation
- Stakeholder Communications
- Client Relations
- Strategic Planning
- Productivity Improvement
- Staff training and mentoring
- Multi-unit operations management
Timeline
Operations Coordinator
Gore Contracting
03.2021 - Current
Store Manager
Barnes and Noble College-Lindenwood University
02.2018 - 11.2019
Operations Manager
Barnes and Noble College-SWIC
06.2016 - 01.2018
Administrative Assistant
Southwestern Illinois College Graphic Communications & Web Development
08.2014 - 05.2016
Chemical Specialist
United States Army National Guard
01.2013 - 06.2016
Associate of Applied Science - Information Technology Project Management
Southwestern Illinois College
Bachelor of Arts - Human Resources Management
Lindenwood University
Associate of Arts -
Southwestern Illinois College