Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
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LAUREN EVANS

Ocala

Summary

Experienced with managing shift operations in busy restaurants, ensuring seamless workflow and customer satisfaction. Utilizes strong leadership and organizational skills to maintain high standards and adapt to dynamic environments. Track record of effective communication and team collaboration for optimal results.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Shift Manager

Pizza Hut
01.2024 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Excelled in every store position and regularly backed up front-line staff.

Manager/Nail Technician

Top Nails
07.2022 - Current
  • Answered phones and booked appointments, also greeted customers as they came in the door
  • Performed manicures and pedicures, which include disinfecting the tools and areas used
  • Took inventory to help with placing orders for supplies
  • Made sure shop was clean and presentable for customers
  • Washed and dried towels and put away
  • Educated clients on proper nail care techniques, product selection, and the benefits of regular treatments
  • Adhered to company policies when handling customer complaints or disputes

Electronic Associate

Lockheed Martin
01.2011 - 07.2022
  • Generated ideas for innovative solutions that improved operational efficiency
  • Used various software programs for efficient document creation or editing purposes
  • Attended weekly meetings
  • Worked with highly sensitive products
  • Maintained up-to-date knowledge of organizational policies, procedures, and regulations
  • Met deadlines while maintaining high-quality deliverables

Dental Assistant

Christie Dental
10.2007 - 05.2011
  • Sterilized and disinfected instruments and treatment rooms
  • Made patient reminder calls and followed up on missed appointments
  • Managed patient records in accordance with HIPAA regulations while maintaining confidentiality of all information
  • Performed chairside duties such as suctioning, handing instruments, mixing materials, and applying topical anesthetics
  • Recorded accurate, thorough treatment information in patient records

CNA

Nursing / Rehab Center
02.2006 - 03.2007
  • Maintained accurate records of patient care, condition, progress, and concerns
  • Cleaned and sanitized patient rooms and examination rooms
  • Turned and repositioned bedridden patients
  • Completed in-service training and attended performance improvement meetings
  • Responded quickly in emergency situations using appropriate interventions
  • Delivered direct care to patients, assisting with bathing, feeding, and grooming tasks
  • Lifted and repositioned non-ambulatory patients to prevent accidents and falls
  • Provided emotional support and companionship to residents during times of distress
  • Developed trusting relationships and provided emotional support to patients and families
  • Performed basic nursing procedures such as taking temperatures and pulse rates
  • Measured and recorded food and liquid intake and urinary and fecal output

Customer Service Cashier

Publix
01.2005 - 03.2007
  • Processed cash, check, and credit cards for customer purchases
  • Answered incoming calls promptly and professionally following established guidelines
  • Offered assistance to customers in locating desired items
  • Participated in promotional activities such as setting up displays and offering samples of new products
  • Maintained cleanliness at the checkout area by wiping down counters, sweeping floors
  • Counted cash drawers at beginning of shifts to verify correct amounts
  • Processed returns, exchanges, and refunds in accordance with store policy
  • Resolved customer complaints in a timely and professional manner
  • Processed payments, returns, and exchanges
  • Resolved customer complaints by exchanging merchandise, refunding money, or adjusting bills
  • Assisted with closing duties such as counting money and reconciling receipts

Education

High School Diploma -

South Fork High School
Stuart, Fl
05-2006

Skills

  • Time Management
  • Relaxation Techniques
  • Product Knowledge
  • Client Needs Assessment
  • Sanitation Procedures
  • Cash Register Operations
  • Front Desk Management
  • Tool and Surface Sanitation
  • Customer service

Certification

Nail Technician

Personal Information

Date of Birth: 03/04/88

Timeline

Shift Manager

Pizza Hut
01.2024 - Current

Manager/Nail Technician

Top Nails
07.2022 - Current

Electronic Associate

Lockheed Martin
01.2011 - 07.2022

Dental Assistant

Christie Dental
10.2007 - 05.2011

CNA

Nursing / Rehab Center
02.2006 - 03.2007

Customer Service Cashier

Publix
01.2005 - 03.2007

High School Diploma -

South Fork High School

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LAUREN EVANS