Lauren Ewers
Fontana,CA
Summary
Adept at enhancing operational efficiency and customer satisfaction, leverage equipment troubleshooting and communication abilities at DJ's Clearwater Pools to improve service quality. A proactive approach and attention to detail led to a significant increase in client retention, showcasing the ability to meet and exceed employer expectations with tangible results. Informative inspector with extensive knowledge of local building codes, construction methods and housing systems. Excellent organizational and interpersonal skills. Hardworking and flexible with drive to succeed. Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
10
10
years of professional experience
2
2
Certifications
Work History
Certified Home Inspector (Apprentice)
Cal-Inspect
Montclair, CA
05.2024 - Current
- Identified indications of defective plumbing, leaks and resulting problems such as water damage and indications of hazardous mold arising from flooding or pooled water.
- Identified critical structural issues during routine inspections, preventing possible future accidents.
- Maintained high ethical standards by providing unbiased assessments of homes'' conditions.
- Provided peace of mind to prospective buyers with prompt delivery of detailed reports outlining any areas of concern or required repairs for safe living environment.
- Provided valuable insights to potential buyers with in-depth analysis of property condition.
- Completed certification in just under 2 months
- Demonstrated meticulous attention to detail during inspections by closely examining all accessible areas of homes, including attics, crawlspaces, and basements.
- Collaborated effectively with other home inspectors to share insights and develop improved methodologies for better client outcomes.
- Expanded business offerings by obtaining additional certifications in specialized areas such as sewer scope inspections.
Pool Service Technician
Dj's Clearwater Pools
Riverside, CA
02.2024 - Current
- Demonstrated attention to detail when cleaning pool surfaces, skimmers, filters, pumps, and accessories for optimal performance.
- Developed strong professional relationships with clients through clear communication channels regarding their needs and expectations.
- Maintain 25 accounts weekly
- Provided prompt response to emergency situations such as leaks or malfunctioning equipment, preventing further damage or loss of use for clients'' pools.
- Utilized advanced troubleshooting skills to diagnose complex problems accurately before recommending appropriate solutions or repairs.
- Enhanced pool water quality by conducting regular chemical testing and adjusting levels as necessary.
- Improved customer satisfaction by providing consistent and thorough pool maintenance services.
- Assembled and disassembled filters for pool openings, closings and repairs.
- Maintained clean, safe and appropriately stocked company vehicle.
Kitchen Manage
Logan's Roadhouse
Fontana , CA
10.2014 - 04.2024
- Started employment as a prep cook, steadily gained promotions to management, through hard work, persistence and dedication to perfect the culinary craft.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Evaluated employee performance regularly, addressing any skill gaps or growth opportunities through ongoing training initiatives.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Calculated prices of ingredients to monitor food costs and control expenses.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
- Increased overall profitability with effective budget management, including cost control strategies for purchasing and labor expenses.
- Improved customer satisfaction with timely and accurate food delivery.
- Developed and maintained high standard of kitchen hygiene, ensuring compliance with health and safety regulations.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
- Conducted regular performance evaluations for direct reports to help identify areas for improvement as well as recognizing successes and contributions.
- Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
- Resolved conflicts within kitchen team promptly, maintaining positive and productive work environment.
- Managed scheduling and payroll for kitchen staff, ensuring optimal staffing levels during busy periods.
- Increased sales by over $5000 per week, with faster service and holding the kitchen and service staff to a higher standard than the previous manager.
Education
High School Diploma -
Rancho Cucamonga High School
Rancho Cucamonga, CA 09.2015 - 06.2007
Skills
Communication abilities
Equipment Troubleshooting
Kitchen Management
Customer Service
Problem-Solving
Cleaning and sanitation
Operations Management
Multitasking and Organization
Staff Training and Development
Continuous Learning Attitude
Detail-oriented approach
Time Management
Safety awareness
Leadership Skills
Certification
Serv-Safe
Hobbies
DYI projects around the house
Timeline
InterNACHI Certified Home Inspector
06-2024
Certified Home Inspector (Apprentice)
Cal-Inspect
05.2024 - Current
Pool Service Technician
Dj's Clearwater Pools
02.2024 - Current
Serv-Safe
09-2020
High School Diploma -
Rancho Cucamonga High School
09.2015 - 06.2007
Kitchen Manage
Logan's Roadhouse
10.2014 - 04.2024
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