Lauren Farris
The Woodlands,TX
Summary
Knowledgeable in the food and restaurant space for about four years. Focused on maintaining customer and vendor relations while prioritizing financial success and scaling the operation as a whole. Organized, motivated, and willing to work hard in order to achieve high success while collaborating with a team or individually.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Franchise Operations Manager
7 Brew Coffee
Houston, TX
08.2022 - Current
- Provided direction and guidance for the day-to-day management of franchises.
- Responsible for the interview process, hiring, and onboarding staff.
- Conducted regular meetings with managers and hourly staff to ensure employees were aligned on policies and procedures.
- Oversaw the NSO set up process. Communicated with General Contractors and other vendors on a daily basis to confirm the development was on schedule.
- Negotiated and reviewed contracts with vendors to insure stores were benefiting financially.
- Analyzed store performance, ordered and reviewed inventory, and established responsible ordering practices.
- Hired, trained, and developed employees.
- Upheld Corporate standards while opening in a new market.
- Reviewed real estate and development deals, visited sites, input feedback from a operational mindset with the customer experience in mind.
- Formed relationships with vendors and collaborated with nearby businesses.
Corporate Trainer
7 Brew Coffee
Fayetteville, AR
12.2021 - 08.2022
- Traveled to new markets to train new staff in operations and customer service
- Developed training procedures and methods.
- Monitored employee progress.
- Provided additional support to employees who needed the extra help.
- Reported to Operators and Managers on stand and employee performance.
- Collaborated with peers to improve training methods.
- Trained the first Texas franchise which hit record breaking sales within the first week of opening. Developed the team over the course of six-weeks to confirm that they could handle the demand.
- Involved with the opening of roughly eight different stands in all new markets.
Shift Lead/ Barista
7 Brew Coffee
Fayetteville, AR
11.2019 - 12.2021
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Provided guidance and support to other team members as needed.
- Responded to customer inquiries and complaints in a professional manner.
- Managed store operations during absence of Store Manager or Assistant Manager.
- Handled cash register transactions accurately while providing excellent customer service.
- Resolved conflicts between customers, employees, and vendors in a timely manner.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Implemented company policies consistently across all shifts.
- Supervised staff during shift changes and ensured transition went smoothly.
- Delegated tasks to employees and monitored activities and task completion.
Education
Political Science/ Journalism
University of Arkansas, Fayetteville
Fayetteville, AR12.2021
Skills
- Sales Monitoring
- Business Development
- Schedule Coordination
- Training Oversight
- Inventory Management
- Quality Assurance
- Staff Training and Development
- POS System Operation
- Guest service
- Staff Motivation
- Training Assistance
Certification
- ServSafe Manager Certified
References
References available upon request.
Timeline
Franchise Operations Manager
7 Brew Coffee
08.2022 - Current
Corporate Trainer
7 Brew Coffee
12.2021 - 08.2022
Shift Lead/ Barista
7 Brew Coffee
11.2019 - 12.2021
Political Science/ Journalism
University of Arkansas, Fayetteville