Operations Manager
7 Brew Coffee
07.2022 - Current
Lauren Farris
Operations Manager
Houston,TX
Timeline
Corporate Trainer
7 Brew Coffee
12.2021 - 07.2022
Bachelor of Arts - Political Science & Journalism
University of Arkansas
08.2019 - 12.2021
Work History
Operations Manager
7 Brew Coffee
07.2022 - Current
- Reviewed financial reports, identified cost trends, and adjusted operational strategies accordingly.
- Conducted process audits to identify areas for improvement and implemented best practices.
- Streamlined operational processes by identifying bottlenecks and implementing targeted solutions.
- Conducted performance evaluations to identify areas for employee growth.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responsible for new store openings by meeting target dates, training and hiring staff, and overseeing all aspects of the operation to ensure a successful opening.
- Monitored facility maintenance needs, liaising with external contractors when necessary to keep premises clean, functional, and visually appealing at all times.
- Implementing quality control measures ensured consistent service standards across all aspects of the business during opening hours.
Corporate Trainer
7 Brew Coffee
12.2021 - 07.2022
- Enhanced corporate culture by conducting team-building activities and workshops.
- Supported company growth by designing targeted training programs for new hires.
- Evaluated employee performance and provided actionable feedback for improvement, leading to higher overall success rates.
- Collaborated with management to identify company training needs and scheduling.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Education
Bachelor of Arts - Political Science & Journalism
University of Arkansas
Fayetteville, AR 08.2019 - 12.2021
Skills
Problem-solving
Team leadership
Operations management
Customer service
Summary
Developed strong team leadership skills with an ability to adapt to different challenges. Committed to excellence in all areas of operations and efficiency. Excelled in a dynamic and fast-paced environment, wanting to learn and grow in any role. Seeking to transition into a new industry with eagerness to tackle new opportunities head-on.
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