Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lauren Feagin

Rohnert Park,United States

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Hospitality leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

11
11
years of professional experience

Work History

General Manager

Sift Dessert Bar
11.2014 - 03.2024
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Conducted regular training sessions for staff to keep up to date with customer service practices.
  • Motivated and rewarded employees to improve engagement.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Mitigated business risks by working closely with staff members and assessing performance.

General Manager

Blondie's Bakery Boutique
05.2024 - Current
  • Manage budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Supervise creation of exciting merchandise displays to catch attention of store customers.
  • Schedule employees for shifts, taking into account customer traffic and employee strengths.
  • Address and resolved customer service issues to establish trust and increase satisfaction.
  • Maintain kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Motivate staff to perform at peak efficiency and quality.
  • Maintain professional, organized, and safe environment for employees and patrons.

Education

High School Diploma -

Piner High School
Santa Rosa, CA
03.1981

Skills

  • Client account management
  • Product development
  • Budget administration
  • Employee scheduling
  • Relationship building
  • Food preparation and safety
  • Staff training/development
  • Project Management
  • Operations management
  • Performance improvement
  • Microsoft Office
  • Google Workspace
  • Customer service expert
  • Guest experiences

Timeline

General Manager

Blondie's Bakery Boutique
05.2024 - Current

General Manager

Sift Dessert Bar
11.2014 - 03.2024

High School Diploma -

Piner High School

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