Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
References
Work Availability
Work Preference
Software
Interests
Languages
Timeline
Hi, I’m

Lauren Feaker

Collierville,United States

Summary

Responsible team leader bringing abundant experience from varying data entry settings. Well-coordinated and detail-oriented in addressing and resolving unexpected issues to complete assignments. Decisive and analytical problem-solver dedicated to stellar customer and colleague relations.

Overview

9
years of professional experience

Work History

Sheffield Collection
Collierville, TN

Store Manager
01.2024 - Current

Job overview

  • Began as Sales Associate in Feb. 2023, was promoted to Store Manager Dec 2023.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Generated repeat business through exceptional customer service.
  • Self-motivated, with a strong sense of personal responsibility.

Jared The Galleria of Jewelry
Collierville, TN

Seasonal Worker
12.2022 - 02.2023

Job overview

  • Developed strong relationships with coworkers through effective communication skills, fostering teamwork within the group.
  • Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
  • Assisted in maintaining a clean and organized store environment, resulting in increased sales and positive customer feedback.
  • Collaborated with colleagues to ensure smooth operations during high-traffic times, minimizing wait times for customers.
  • Supported inventory management tasks through seamless synchronization with colleagues.

Homewood Suites By Hilton

Front Desk Night Auditor
02.2022 - 08.2022

Job overview

  • Greeted guests at front desk and engaged in pleasant conversations while executing orderly check-ins.
  • Fielded up to 20 or more calls per shift to ensure satisfactory experiences for both guests and staff.
  • Supported daytime staff by preparing necessary reports and documents for seamless shift transitions.
  • Ensured accurate financial transactions for guests by meticulously processing night audit tasks.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Communicated effectively with other departments such as housekeeping, maintenance, and food and beverage services to meet guest needs.
  • Assisted in maintaining a clean and welcoming front desk area, enhancing the guest experience.

Fairfield Inn & Suites by Marriot

Front Desk Night Auditor
09.2021 - 02.2022

Job overview

  • Improved guest satisfaction by efficiently handling check-ins and check-outs during overnight shifts.
  • Maintained strong relationships with returning guests by providing personalized service and attending to their specific needs during overnight stays.
  • Collaborated with housekeeping and maintenance teams to address guest room issues promptly, ensuring optimal guest experiences.
  • Documented accounts and logs throughout shift to maintain detailed records.
  • Processed payments securely using the property management system while adhering to strict privacy guidelines.

Claire's

Assistant Manager
06.2019 - 06.2021

Job overview

  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Education

Ultimate Medical Academy

Associate's degree from Medical Billing & Coding
04.2023

University Overview

  • Dean's List [2022-2023]

Skills

  • Money Handling
  • Active Listening
  • Customer Relationship Management (CRM)
  • Computer Skills
  • Organizational Skills

Accomplishments

  • Achieved a significant uprise in customer traffic by implementing graphic design knowledge to create new business cards, flyers, and sales tags.
  • Achieved promotion from Associate to Store Manager at Sheffield Collection by handling daily operations with enthusiastic organization and accuracy.

References

  • Patrick Neal, General Manager, Sheffield Antiques Mall, sheffantiques@gmail.com, #901-628-9516
  • Sophia Guerrin, Co-Manager, Sheffield Collection, #239-297-7901
  • Daniel Stec, Character Reference, #619-564-0520
  • Gabby Hanover, DM, Claire's District Manager, #224-345-0458
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart Time

Work Location

On-SiteRemote

Important To Me

Work-life balanceCareer advancementFlexible work hours

Software

Microsoft Word

Microsoft Excel

Microsoft Outlook

ConsignPro

Interests

Graphic Design

Reading

Writing

Languages

English
Bilingual or Proficient (C2)

Timeline

Store Manager

Sheffield Collection
01.2024 - Current

Seasonal Worker

Jared The Galleria of Jewelry
12.2022 - 02.2023

Front Desk Night Auditor

Homewood Suites By Hilton
02.2022 - 08.2022

Front Desk Night Auditor

Fairfield Inn & Suites by Marriot
09.2021 - 02.2022

Assistant Manager

Claire's
06.2019 - 06.2021

Ultimate Medical Academy

Associate's degree from Medical Billing & Coding

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Lauren Feaker