Lauren Feeley
Bellevue,WA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
16
16
years of professional experience
Work History
Front Desk Lead
Palisade Restaurant
06.2014 - Current
- Maintained a high level of professionalism with guests, ensuring their needs were met in a timely manner.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
- Managed high call volume and email inquiries, addressing guest concerns and providing accurate information regarding reservations, rates, and services.
- Assisted management in implementing new front desk procedures.
- Trained and supervised new and existing employees on restaurant policies and procedures, fostering a team environment.
- Managed inventory of office supplies and equipment necessary for daily operations.
- Created daily floor plans, including all major holidays.
Office Administrative Assistant
ACC Collision And Restoration
06.2012 - 06.2014
- Supported administrative tasks such as filing, data entry, and document preparation.
- Maintained and processed accurate accounting records of all transactions- invoices, deposits, and money logs.
- Maintained accurate guest records, ensuring seamless communication between departments regarding special requests or needs.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Assessed vehicle damage and completed estimates for clients and insurance companies.
Property Maintenance Worker
Ratcliffe Rentals
06.2010 - 06.2012
- Collaborated with fellow maintenance workers to complete larger projects efficiently and effectively, fostering a positive team atmosphere.
- Improved property curb appeal by performing regular external and internal tasks.
- Ensured tenant satisfaction by promptly addressing maintenance requests and resolving issues in a timely manner.
- Reduced repair costs by identifying and fixing minor issues before escalating into larger problems.
- Ordered necessary supplies and hired external help
Front Desk Receptionist
Windermere Real Estate
06.2008 - 08.2009
- Scheduled, coordinated and confirmed appointments and meetings.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Created MLS listings for realtors
- Organized various different paperwork for each type of listing .
- Helped set up and run open houses.
Education
Bachelor of Arts - Law And Justice (B.A) & Forensic Anthropology (B.S)
Central Washington University
Ellensburg, WA03.2015
High School Diploma -
Auburn Riverside High School
Auburn, WA06.2009
Skills
- Exceptional communication
- Guest Relations
- Initiative-taking
- Billing management
- Problem-solving skills
- Hospitality services
- Administrative Skills
- Bookkeeping
- Inventory Oversight
References
Travis Housley
Former Palisade Restaurant Manager, Seattle WA
(206) 459- 5629
Perry Starkey
Former Palisade GM, Seattle WA
(253) 219-3316
Anthea Gundersen
Former Landlord and Palisade Manager, Seattle WA
(206) 516-9107
Joe Chaphin
Owner ACC Collision and Restoration, Buckley WA
(360) 829-9388
Timeline
Front Desk Lead
Palisade Restaurant
06.2014 - Current
Office Administrative Assistant
ACC Collision And Restoration
06.2012 - 06.2014
Property Maintenance Worker
Ratcliffe Rentals
06.2010 - 06.2012
Front Desk Receptionist
Windermere Real Estate
06.2008 - 08.2009
Bachelor of Arts - Law And Justice (B.A) & Forensic Anthropology (B.S)
Central Washington University
High School Diploma -
Auburn Riverside High School
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