Lauren Feenstra
Park City,UT
Summary
Operations Manager with a proven track record enhancing operational efficiency and customer/client satisfaction. Adept at developing effective vendor relationships and spearheading successful initiatives. Achieved significant process improvements and enhanced team collaboration via cross-functional communication. Reliable team player contributing to high-performing teams and organizational outcomes. Billing Manager proficient in overseeing team operations, implementing improvements and reducing delinquency of claims, delinquent payment of patient accounts and strong problem solving abilities with multiple medical clearinghouse processes.
Overview
13
13
years of professional experience
Work History
Billing and Systems Operations Manager
Christian Center of Park City
09.2023 - Current
- Responsible for all systems, billing and payments processed through the organization.
- Own relationship and processes with billing service provider(s), reviewing claims, maintain records, filing claims, rectifying claims and allocating claim electronic funds to appropriate parties.
- Work closely with CFO for payroll activity on a bi-weekly basis, refunds and account reconciliation.
- Hold monthly audits to ensure records management is accurate and that all users are biding by CCPC policies and procedures.
Operations Manager
Treasure In The Detail
06.2019 - 01.2023
- Created work flow and organizational processes for design team and operations team to remain organized and in communication.
- Handled all client inquiries and communication throughout the design process.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Developed and implemented strategies to maximize customer satisfaction.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Interacted well with customers to build connections and nurture relationships.
Operations Manager
StarCycle
01.2015 - 12.2017
- Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and 30 member management team with related direct reports.
- Partnered with vendors and suppliers, managing and budgeting inventory and private events.
- Conducted performance reviews of instructors, offering praise and recommendations for improvement based on formal evaluations and client reviews.
- Managed MBO, scheduling of all instructors, edits and changes to schedule, customizing classes and schedule.
- Cultivated strong business relationships with clients to increase overall experience, satisfaction and retention rates.
- Managed all vendor relationships.
- Implemented policies and standard operating procedures for continuous improvement.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands and client expectations.
- Created content, organized and ran staff meetings, as well as instructor training meetings and all new hire training.
- Handled all community outreach opportunities and donation/charitable causes within studio.
- Created, operated and executed largest annual fundraising event, a 100% donation based class held outdoors benefiting the Parks Department.
- Organized all client appreciation parties as well as staff appreciation and holiday events.
- Maximized productivity and management systems by establishing specific goals and managing operations.
- Oversaw day-to-day operations, including supervising 30-person team across 2 studios.
Fitness Professional
StarCycle, Barre3, Stafford Hills Tennis Club
12.2011 - 12.2018
- Taught boutique spin and barre, as well as youth fitness classes.
- Cultivated positive relationships with participants by interacting with group during fitness classes.
- Motivated clients to achieve their personal fitness goals through developing and modifying routines.
- Educated clients on effective ways to exercise while on business travel, at home and on vacation.
- Served as point of reference for fitness expertise within club.
Education
Master of Arts - Counseling Psychology
Liberty University
Lynchburg, VA12.2025
Bachelor of Arts - Psychology
Grand Canyon University
Phoenix, AZ01.2023
Skills
- Operations management
- Process improvement
- Business planning
- Vendor sourcing
- Event planning
- Cross-functional communications
- Customer relations
- Employee relations
- Sales
- Medical billing
- Insurance verification
- Policies and procedures implementation
- Continuous improvements
Timeline
Billing and Systems Operations Manager
Christian Center of Park City
09.2023 - Current
Operations Manager
Treasure In The Detail
06.2019 - 01.2023
Operations Manager
StarCycle
01.2015 - 12.2017
Fitness Professional
StarCycle, Barre3, Stafford Hills Tennis Club
12.2011 - 12.2018
Master of Arts - Counseling Psychology
Liberty University
Bachelor of Arts - Psychology
Grand Canyon University
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