Lauren Felton
Tomball,TX
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Dedicated Administrative support with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
1
1
year of professional experience
Work History
Front Desk Receptionist
The Doctors Center - Urgent Care
11.2022 - 09.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Completed data entry and filing to keep records updated for easy retrieval.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Trained new team members on company procedures, customer service and issue resolution.
- Resolved customer problems and complaints.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
- Compiled information from files and research to satisfy information requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Education
Bachelor of Arts - Communications
Prairie View A & M University
Prairie View, TX05.2021
Skills
- Verbal and Written Communication
- Customer Assistance
- Office Management
- Business Administration
- Mail Handling
- Hospitality Service
- Packaging and Mail Receiving
- Sorting and Labeling
- Multi-Line Telephone Systems
- Sensitive Information Handling
- Social Perceptiveness
- Guest Registration
- Referral Coordination
- Administrative Skills
- Email Decorum
- Front Desk Operations
- Greet Visitors
- Call Answering and Routing
- Data Confirmation
- Visitor and Customer Relations
- Data Imports
- Answer Telephone Calls
- Telephone Reservations
Timeline
Front Desk Receptionist
The Doctors Center - Urgent Care
11.2022 - 09.2023
Bachelor of Arts - Communications
Prairie View A & M University
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