Summary
Overview
Work History
Education
Skills
Timeline
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Lauren Ferraro

Brookfield,CT

Summary

Organized and dedicated administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments, including over 5 years of experience in marketing. Bringing a detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivation. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.

Overview

11
11
years of professional experience

Work History

Administrative/Marketing Assistant

Diane James Designs
Norwalk, CT
08.2013 - Current
  • Work closely with the company's Co-CEOs to ensure smooth running of operations
  • Receive and address phone calls, providing prompt customer support
  • Maintain accurate tracking of inventory through QuickBooks database
  • Ensure efficient resolution of vendor-related concerns
  • Generate and maintain material inventory for every seasonal release
  • Efficiently organize and oversee procurement of materials for collections
  • Maintain up-to-date and organized records of all sales in QuickBooks
  • Manage the processing of credit card payments for new orders
  • Facilitate efficient shipment processes by ensuring the proper attachment of labels and packing slips, and effectively coordinating courier services
  • Implement strategies for exceptional customer service to achieve high level of client satisfaction
  • Process bi-weekly payroll efficiently and accurately
  • Responsible for product uploads on multiple ecommerce and trade platforms
  • Convey product features and benefits to target audience
  • Perform mail sorting, opening and distribution tasks
  • Develop weekly email campaigns
  • Create a wide range of promotional materials such as catalogs, booklets, and postcards
  • Organize and execute mailings to distribute marketing materials
  • Manage and organize appointments for designers and clients at the showroom
  • Utilize data analysis skills to optimize marketing campaigns
  • Ensure the coordination, archiving, and purging of files to promote an organized and effective document management system.
  • Develop administrative processes that achieve organizational objectives and improve office efficiency.
  • Maintain accuracy of customer contact information and order records by entering updated invoice data into company database.

Education

MA - Creative Writing and English -

Southern New Hampshire University

Skills

  • QuickBooks
  • Shopify
  • Mail Chimp
  • Constant Contact
  • Klayvio
  • DropBox
  • Word
  • Excel
  • PowerPoint
  • Outlook
  • Publisher
  • Photoshop
  • InDesign
  • Instagram
  • Facebook
  • YouTube
  • Windows
  • Mac

Timeline

Administrative/Marketing Assistant

Diane James Designs
08.2013 - Current

MA - Creative Writing and English -

Southern New Hampshire University

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Lauren Ferraro