Lauren Feyh
Columbus,OH
Summary
Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.
Highly trained Key Holder with demonstrated success in team leadership and sales strategy. Exceptional retail experience and sales expertise with talent for upselling.
Overview
2
2
years of professional experience
Work History
Key Holder
Dollar General
04.2024 - 06.2024
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
Crew Shift Leader
Gracie's
05.2022 - 10.2022
- Worked with co-workers to produce daily production requirements
- Performed preventative maintenance on equipment and assigned tasks to maintain functionality
- Liaised with manager to review labor requirements and resources to successfully execute schedule based on sales
- Monitored, directed and coached co-workers
- Enforced and emphasized compliance with safety precautions, policies and plans
- Assisted customers with product selection, inquiries, and order customization requests
- Maintained high standards of customer service during high-volume, fast-paced operations
- Resolved customer concerns to meet unique needs and boost satisfaction
- Used POS system to compute accurate sales prices for purchase transactions
- Screened incoming telephone calls, routing to appropriate personnel
- Established professional and collaborative working relationships with company associates and external parties.
Education
Ohio Virtual Academy K12
Maumee, Ohio05.2024
Skills
- Professional Communication
- Individual and Team Goals
- Production Preparation
- Customer Satisfaction
- Customer Service
- Cash Handling
- Training and mentoring
- Store maintenance
- Bank Deposits
- Loss prevention strategies
References
- Gwen Raigner, Co-Owner/Operator, (740) 507-6912, Unknown@gmail.com
- Courtney Skillman, Owner/Operator, (740) 743-1649, unknown@gmail.com
- Previous Employer, Former Manager
Crocheting - Gaming - Reading
I love computers! I built my first computer when I was 16, and had a passion for them even long before that. Recently I finally took my step mom up for teaching me a little about crochet. She taught me a simple stitch and I haven't stopped since. Reading has always been a passion for me, my mom said she would never promise toys or games, but would always buy us books. And I definitely made her rethink that statement!
Timeline
Key Holder
Dollar General
04.2024 - 06.2024
Crew Shift Leader
Gracie's
05.2022 - 10.2022
Ohio Virtual Academy K12